Impactful Customer Service Advisor (6-Week Temp)

Tate; Winchester; On-site; GBP 15,000 - 22,000; Full time

Job summary

Tate in Winchester is seeking a Customer Service Advisor for a temporary role starting ASAP, initially for 6 weeks. You will be the friendly face and reassuring voice helping residents, visitors and businesses access support.

The role involves handling enquiries across channels, recording details, and collaborating with colleagues to deliver joined-up solutions. Ideal candidates are confident with CRM systems, possess excellent communication and keep calm under pressure.

Qualifications

• Confident IT skills, including CRM and contact centre systems.
• Excellent communication, tact and diplomacy.
• Ability to work independently and as part of a team.
• Calm and positive under pressure.

Responsibilities

• Be the first point of contact for customers via phone, email, online, and face-to-face in the reception area.
• Handle a variety of enquiries, from simple questions to more complex issues.
• Keep records accurate and up to date using the customer information systems.
• Work closely with colleagues across the business to deliver joined-up solutions.

Skills

CRM software

Customer service

Communication

Teamwork

Problem solving

Job description

Tate in Winchester is seeking a Customer Service Advisor for a temporary role starting ASAP, initially for 6 weeks. You will be the friendly face and reassuring voice helping residents, visitors and businesses access support.

The role involves handling enquiries across channels, recording details, and collaborating with colleagues to deliver joined-up solutions. Ideal candidates are confident with CRM systems, possess excellent communication and keep calm under pressure.