Customer Service Advisor — School Hours, Temp to Perm

Tate; Bletchley; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Hybrid working after probation

Monthly bonus

28 days holiday

Staff discount

Cycle to Work Scheme

Gym membership discount

Health plan

Life assurance

Breakout areas

Job summary

Tate Recruitment in Milton Keynes is seeking friendly, professional Customer Service Advisors to join a busy and supportive customer experience team. With school-friendly hours, a welcoming team environment and a clear pathway to a permanent role, this is an excellent opportunity for parents returning to work or anyone seeking a better work-life balance.

As a Customer Service Advisor you will handle inbound enquiries by phone, email and live chat, support customers with orders, provide order

Qualifications

• Candidates should have previous customer service experience.
• Able to help customers and solve problems efficiently.
• Confident communicators with a friendly telephone manner.
• Good written communication and IT skills are required.
• Thrives in a fast-paced environment.
• Able to commit to training period and shift pattern.

Responsibilities

• Handle inbound customer enquiries via phone, email and live chat.
• Assist customers with placing orders and provide order updates.
• Explain promotions, offers and discounts to customers.
• Respond to questions regarding deliveries, returns and cancellations.
• Resolve complaints professionally to deliver a positive experience.

Skills

Customer service

Problem solving

Telephone manner

Written communication

IT skills

Fast-paced

Training commitment

Job description

Tate Recruitment in Milton Keynes is seeking friendly, professional Customer Service Advisors to join a busy and supportive customer experience team. With school-friendly hours, a welcoming team environment and a clear pathway to a permanent role, this is an excellent opportunity for parents returning to work or anyone seeking a better work-life balance.

As a Customer Service Advisor you will handle inbound enquiries by phone, email and live chat, support customers with orders, provide order