Customer Service Advisor

Tate Recruitment; Baildon; Hybrid; GBP 28,966; Part time

Job summary

A leading recruitment agency seeks a Customer Service Advisor to support vulnerable customers in fraud-related situations. You will work on a hybrid schedule, providing empathetic service at times of need. Applicants should have contact center experience, and financial services experience is a plus. The role is temporary for 6 months with a start date of February 2nd, 2024. The salary is up to £157 per day, requiring three days of office presence per week in Bradford.

Qualifications

• Experience of working within a contact centre; additional experience in Financial Services is highly desirable.

Responsibilities

• Support customers during vulnerable moments.
• Build rapport through great conversations.
• Show resilience to deliver positive outcomes.
• Champion customer experience with empathy.

Skills

Exceptional listening and communication skills

Strong teamwork ethic

Ability to show empathy

Flexibility

Motivated and proactive approach

Job description

Join to apply for the Customer Service Advisor role at Tate Recruitment.

Published: Posted 23 days ago

Location: Bradford, West Yorkshire

Role Type: Temporary

Salary: Up to £157 per day

Job Ref: J6870_1765980940

Customer Service Advisor – 6 month contract, starting 2 February 2024

Location: Bradford, West Yorkshire

How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?

Our client is offering the opportunity to join their business on a temporary 6 month contract. If you are somebody that embodies customer service, empathy, patience and you have a passion for investigating problems to find solutions then we want to hear from you!

The Opportunity

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you are able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

The key details!

• £157 per day, paid via Umbrella
• 6 month contract
• Hybrid working, 3 days a week in the office.
• Office based in Bradford City Centre.
• Working 9:30am - 6:00pm Monday to Friday.
• Working every other Saturday, 9:30am to 6:00pm with a day off in lieu.
• 2nd February start date.

What You Will Be Doing

• Supporting our clients' customers during vulnerable moments, when they most need it.
• Building natural rapport through great conversations with customers in a way that makes them feel protected and valued.
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
• Championing customer experience, delivering a personal touch tailored to the customer's needs. Showing empathy and understanding, focusing on the right outcome.
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.

What we ask from you

• Experience of working within a contact centre; additional experience in Financial Services is highly desirable.
• Exceptional listening and communication skills with the ability to show empathy in a customer situation.
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers.
• Effective team working skills with a flexible, can‑do approach to work.
• Ability to grow, adapt and change accommodating business needs and priorities.

What next?

If you are interested in this position, please apply today. If suitable, one of our Client Services Managers will be in touch to discuss your application.

Please note the start date for this role is Monday 2nd February.

This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS check, please consider this before applying.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

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Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.