Customer Experience Advisor (6-Month FTC)

Serco; Watton; On-site; GBP 23,858 - 29,160; Full time

Benefits offered by this job

Holidays pro rota

Pension up to 6%

Training & development

Health & wellbeing

Discounts

Volunteer day

Employee networks

Job summary

Serco is recruiting a Customer Service Executive in Watton for a 6-month fixed-term contract, 40 hours per week, on-site. You will respond to telephone and email enquiries, take payments, and handle admin tasks to support residents across the locality.

Ideal candidates will have experience in busy office or reception call centres, strong communication, and excellent organisational skills. You will work within a supportive Serco team with opportunities to develop your career.

Qualifications

• Experience working in a busy office/reception call centre environment.
• Strong customer service skills, with the ability to handle queries professionally and empathetically.
• Excellent communication skills, both written and verbal.
• Good organisational skills, with the ability to prioritise tasks and meet deadlines in a performance-driven environment.
• Strong attention to detail and confidence using Microsoft Office and digital systems.
• A proactive, team-focused approach, with the ability to solve problems and adapt to change.

Responsibilities

• Respond to telephone and email enquiries from customers, contractors, and internal teams, ensuring timely and effective resolutions.
• Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn.
• Taking payments
• Raising worksheets
• As part of this you will monitor emails daily and complete admin tasks as a team.

Skills

Office/reception experience

Customer service

Communication

Organization

Attention to detail

Team player

Tools

Microsoft Office

Job description

Serco is recruiting a Customer Service Executive in Watton for a 6-month fixed-term contract, 40 hours per week, on-site. You will respond to telephone and email enquiries, take payments, and handle admin tasks to support residents across the locality.

Ideal candidates will have experience in busy office or reception call centres, strong communication, and excellent organisational skills. You will work within a supportive Serco team with opportunities to develop your career.