Customer Service Advisor

Tate; Winchester; On-site; GBP 15,000 - 22,000; Full time

Job summary

Tate in Winchester is seeking a Customer Service Advisor for a temporary role starting ASAP, initially for 6 weeks. You will be the friendly face and reassuring voice helping residents, visitors and businesses access support.

The role involves handling enquiries across channels, recording details, and collaborating with colleagues to deliver joined-up solutions. Ideal candidates are confident with CRM systems, possess excellent communication and keep calm under pressure.

Qualifications

• Confident IT skills, including CRM and contact centre systems.
• Excellent communication, tact and diplomacy.
• Ability to work independently and as part of a team.
• Calm and positive under pressure.

Responsibilities

• Be the first point of contact for customers via phone, email, online, and face-to-face in the reception area.
• Handle a variety of enquiries, from simple questions to more complex issues.
• Keep records accurate and up to date using the customer information systems.
• Work closely with colleagues across the business to deliver joined-up solutions.

Skills

CRM software

Customer service

Communication

Teamwork

Problem solving

Job description

Customer Service Advisor (Temporary Role)

Winchester

To start ASAP and will initially be for 6 weeks- TBC

Pay Rate- £13.50 per hour

Are you a people person who loves solving problems and making a difference?

We're looking for a Customer Service Advisor who can bring professionalism, empathy, and a can-do attitude to the busy Customer Service Team. You'll be the friendly face and reassuring voice that helps residents, visitors, and businesses get the support they need.

What You'll Do

• Be the first point of contact for customers via phone, email, online, and face-to-face in the reception area.
• Handle a variety of enquiries, from simple questions to more complex issues - and make sure every customer leaves with a clear answer.
• Keep records accurate and up to date using the customer information systems.
• Work closely with colleagues across the business to deliver joined-up solutions.

Why You'll Love It Here

• Impact: Your work will directly help people in the community.
• Variety: No two days are the same - you'll be solving problems, answering questions, and learning along the way.
• Team spirit: You'll join a supportive, friendly team that values collaboration.

What We're Looking For

• Confident IT skills, including CRM and contact centre systems.
• Excellent communication, tact, and diplomacy.
• Ability to work independently and as part of a team.
• Calm and positive under pressure.
• Experience in a busy customer-facing environment is an advantage.Essential
• You'll be available immediately as this is a temporary role that will start ASAP
• You will be a team player with a desire to add value to the team.

Tate is committed to promoting equal opportunities.

To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process.

Your comfort and accessibility are our priority, and we are here to support you every step of the way.

Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application