Temporary Part-Time Customer Service Advisor (Office-Based)

Castle Employment Agency Ltd; Malton; On-site; GBP 17,000 - 19,000; Part time

Job summary

Castle Employment Agency Ltd on the outskirts of Malton (near Scarborough) is seeking a Customer Service Advisor for a temporary period of around 4 weeks. The role is office-based and involves speaking with customers, capturing feedback, and recording responses and contact details accurately.

You will be comfortable using computers across different systems, with accurate touch-typing while listening to customers.

Qualifications

• Confident and accurate touch-typing, able to type while listening.
• Strong telephone manner and ability to speak with a variety of customers.
• Good listening skills and attention to detail.
• Ability to multitask between conversations and computer systems.
• Comfort working in a small call centre environment with a headset.
• Office-based role with daily presence.

Responsibilities

• Make outbound calls to discuss customer experience.
• Ask structured questions while keeping conversations natural.
• Listen and type responses accurately during calls.
• Use a dialer and two computer systems.
• Check and update customer contact details.
• Speak with UK and international business customers.
• Maintain accurate information throughout each conversation.

Skills

Touch typing

Telephone etiquette

Active listening

Job description

Castle Employment Agency Ltd on the outskirts of Malton (near Scarborough) is seeking a Customer Service Advisor for a temporary period of around 4 weeks. The role is office-based and involves speaking with customers, capturing feedback, and recording responses and contact details accurately.

You will be comfortable using computers across different systems, with accurate touch-typing while listening to customers.