Impactful Case Administrator - Probation Services (Temp)

Brook Street; Crewe; On-site; GBP 24,000 - 25,000; Full time

Job summary

Brook Street is recruiting a Full-Time Temporary Case Administrator for the National Probation Service in Crewe. The role involves managing offender and victim records, referrals, and information across approved databases, with a focus on risk management and reducing reoffending.

DBS and background checks apply as part of vetting. The position is 37 hours per week, Monday to Friday, with an hourly rate of £12.71.

Qualifications

• Strong administrative skills with proficiency in Microsoft Office.
• Excellent written and verbal communication skills.
• Ability to handle sensitive situations with professionalism and empathy.
• Organised, motivated, and capable of managing multiple priorities.

Responsibilities

• Setting up and maintaining accurate offender and victim information on approved databases
• Managing referrals and fostering relationships between offenders, victims, service providers, and external agencies to support risk management and reduce reoffending
• Preparing, maintaining, and collating case records, files, and management information in line with standards
• Handling communications via telephone, email, and paper, ensuring information is received and distributed appropriately
• Providing cover for reception and telephone enquiry services
• Acting as a single point of contact within the team for specialist areas as required
• Dealing professionally and effectively with service users, including those in distress or displaying challenging behaviour, seeking support when necessary
• Making practical arrangements such as appointments and directions for Sentence Plan implementation
• Performing other administrative duties as needed

Skills

Microsoft Office

Written & Verbal Communication

Empathy

Organizational Skills

Job description

Brook Street is recruiting a Full-Time Temporary Case Administrator for the National Probation Service in Crewe. The role involves managing offender and victim records, referrals, and information across approved databases, with a focus on risk management and reducing reoffending.

DBS and background checks apply as part of vetting. The position is 37 hours per week, Monday to Friday, with an hourly rate of £12.71.