Temporary Case Administrator - Probation Services & Data

Brook Street; Crewe; On-site; GBP 24,000 - 25,000; Full time

Job summary

Brook Street is recruiting for a Full-Time Temporary Case Administrator with the National Probation Service in Crewe. The role involves setting up and maintaining offender and victim records, coordinating referrals, and supporting risk management through accurate data handling.

You will manage communications across phone, email, and paper, provide reception cover, and act as a point of contact for specialist areas while maintaining professionalism and empathy in challenging situations.

Qualifications

• Strong administrative skills with proficiency in Microsoft Office.
• Excellent written and verbal communication skills.
• Ability to handle sensitive situations with professionalism and empathy.
• Organised, motivated, and capable of managing multiple priorities.

Responsibilities

• Setting up and maintaining accurate offender and victim information on approved databases.
• Managing referrals and fostering relationships between offenders, victims, service providers, and external agencies to support risk management and reduce reoffending.
• Preparing, maintaining, and collating case records, files, and management information in line with standards.
• Handling communications via telephone, email, and paper, ensuring information is received and distributed appropriately.
• Providing cover for reception and telephone enquiry services.
• Acting as a single point of contact within the team for specialist areas as required.
• Dealing professionally and effectively with service users, including those in distress or displaying challenging behaviour, seeking support when necessary.
• Making practical arrangements such as appointments and directions for Sentence Plan implementation.
• Performing other administrative duties as needed.

Skills

Administrative skills

Microsoft Office

Written & verbal communication

Multitasking & organization

Job description

Brook Street is recruiting for a Full-Time Temporary Case Administrator with the National Probation Service in Crewe. The role involves setting up and maintaining offender and victim records, coordinating referrals, and supporting risk management through accurate data handling.

You will manage communications across phone, email, and paper, provide reception cover, and act as a point of contact for specialist areas while maintaining professionalism and empathy in challenging situations.