Case Administrator - Probation Services (Hybrid)

Brook Street; Greater London; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Brook Street in London is seeking a Case Administrator (AO) for Probation Services. You will manage offender records, schedule Initial Sentence Plan appointments, and support multiple units with accurate data across databases and paper systems.

Role requires strong IT skills, clear communication, attention to detail, and the ability to handle sensitive situations calmly. Hybrid pattern: 3 days in the office/2 days at home, 37 hours per week.

Qualifications

• Proficient with MS Office (Word, Excel, PowerPoint).
• Strong verbal and written communication skills.
• Good numeracy and careful record handling.
• Ability to work independently while keeping accuracy.
• Confident handling sensitive situations calmly.
• Organised, with ability to prioritise workload.

Responsibilities

• Set up and maintain offender information on approved databases and paper systems as part of case documents.
• Arrange appointments listed in the Initial Sentence Plan, ensuring nothing is missed.
• Share relevant information with the Offender Management Team and others as needed.
• Produce, update and maintain case and report lists to a high standard.
• Support administration for court-based activities, keeping files up to date.
• Receive and distribute information across multiple channels (phone, email, post).
• Maintain diaries and provide reception and telephone enquiry service.
• Check data for missing or inaccurate information and correct as needed.
• Input information into computerised records and spreadsheets, including statistics.
• Support monitoring of compliance and help with enforcement administration where required.
• Organise resources for case activities and report faults promptly.
• Attend meetings and provide admin support, including note-taking.

Skills

MS Office

Communication

Attention to detail

Numeracy

Initiative

Records management

Job description

Brook Street in London is seeking a Case Administrator (AO) for Probation Services. You will manage offender records, schedule Initial Sentence Plan appointments, and support multiple units with accurate data across databases and paper systems.

Role requires strong IT skills, clear communication, attention to detail, and the ability to handle sensitive situations calmly. Hybrid pattern: 3 days in the office/2 days at home, 37 hours per week.