Impactful Asylum Welfare Support Officer

Mears Group; Dundee; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Company Vehicle and Fuel Card

Access to EAP Counselling sessions

Job summary

Mears Group in Scotland is seeking a Welfare Support Officer to support asylum seekers through the Home Office process. This full-time, 40-hour-per-week role includes a company vehicle or car allowance and a salary up to £29,856 per year.

The role focuses on practical and emotional support, safeguarding, and independent living skills, with travel and inter-agency collaboration expected. A 6-month fixed-term contract is offered, with opportunities to contribute to service improvements.

Qualifications

• Experience working with vulnerable and diverse client groups.
• Strong understanding of safeguarding practices and procedures.
• Ability to identify needs and put in place appropriate support packages to promote independence.
• Experience supporting people with mental health issues and/or challenging behaviour.
• Effective communication skills with colleagues, service users, and local authorities.
• Experience with record keeping, case management, and risk assessments.
• Ability to work independently, manage time effectively, and prioritise tasks.

Responsibilities

• Support service users at various stages of their asylum application process.
• Address safeguarding and welfare issues appropriately, escalating concerns when necessary.
• Provide practical and emotional support to service users.
• Monitor wellbeing and identify support needs for individuals and families.
• Ensure accurate record-keeping for Home Office audits and compliance.
• Carry out risk assessments and update support plans regularly.
• Maintain professional boundaries while providing a supportive and empathetic service.
• Assist service users with accessing healthcare, education, and community services.
• Signpost to external agencies and support networks where appropriate.
• Accompany service users to appointments or interviews where required.
• Promote independence and resilience by encouraging service users to develop life skills.
• Work collaboratively with colleagues, local authorities, and partner organisations.
• Respond quickly and calmly to crisis situations to ensure safety and support.
• Contribute to service improvements by sharing feedback and best practice.
• Support equality, diversity, and inclusion in all aspects of service delivery.

Skills

Safeguarding

Vulnerable groups

Record keeping

Communication

Time management

Discretion

Empathy

Travel flexibility

Job description

Mears Group in Scotland is seeking a Welfare Support Officer to support asylum seekers through the Home Office process. This full-time, 40-hour-per-week role includes a company vehicle or car allowance and a salary up to £29,856 per year.

The role focuses on practical and emotional support, safeguarding, and independent living skills, with travel and inter-agency collaboration expected. A 6-month fixed-term contract is offered, with opportunities to contribute to service improvements.