Housing Support & Welfare Officer – Asylum Seekers

Mears Group PLC; South Shields; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

25 days annual leave

EAP counselling

Staff perks with Mears Rewards

Job summary

Mears Group in Sunderland is seeking a Housing Support Officer to deliver housing management and practical support to asylum seekers, helping them through the Home Office right-to-work process. You will manage a portfolio of homes, coordinate move-ins and inspections, monitor performance, and collaborate with internal teams and external partners to safeguard and promote wellbeing.

The role includes routine OOH duties, 40 hours per week, and benefits such as a company vehicle, 25 days leave, and

Qualifications

• Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met.
• Provide practical and emotional support to individuals and families.
• Identify needs and put in place support packages to promote independence.
• Work with vulnerable client groups, including those with mental health needs or challenging behaviours.
• Carry out risk assessments and maintain accurate records for audits and compliance.
• Communicate effectively with colleagues, service users, local authorities, and partner organisations.
• Maintain professional boundaries while being approachable, empathetic, and supportive.
• Work independently, showing resilience and initiative.
• Flexible and willing to travel between sites.
• Hold a full UK driving licence.

Responsibilities

• Deliver high-quality housing management and support services to service users.
• Manage a portfolio of homes within an assigned region.
• Coordinate move-ins, move-outs, voids and inspections.
• Monitor compliance with key performance indicators.
• Identify and manage risks and report performance.

Skills

Welfare support

Safeguarding

Communication

Travel willingness

Driving licence (UK)

Job description

Mears Group in Sunderland is seeking a Housing Support Officer to deliver housing management and practical support to asylum seekers, helping them through the Home Office right-to-work process. You will manage a portfolio of homes, coordinate move-ins and inspections, monitor performance, and collaborate with internal teams and external partners to safeguard and promote wellbeing.

The role includes routine OOH duties, 40 hours per week, and benefits such as a company vehicle, 25 days leave, and