Asylum Seeker Welfare Advocate

Mears Group; Glasgow; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company Vehicle and Fuel Card

Staff perks with Mears Rewards

25 days annual leave

Job summary

Mears Group is recruiting a Welfare Support Officer in Perth, Scotland to provide practical and emotional support to asylum seekers navigating the Home Office process. The role requires empathy, resilience, and the ability to manage sensitive cases, with safeguarding at the forefront of daily duties.

You will work to address needs across health, education and community services, keeping detailed records for Home Office audits and collaborating with partner organisations.

Qualifications

• Experience working with vulnerable and diverse client groups.
• Strong understanding of safeguarding practices and procedures.
• Ability to identify needs and put in place appropriate support packages.
• Experience supporting people with mental health issues and/or challenging behaviour.
• Effective communication with colleagues, service users, and local authorities.
• Experience with record keeping, case management, and risk assessments.
• Full UK driving licence.

Responsibilities

• Support service users at various stages of their asylum application process.
• Address safeguarding and welfare issues appropriately, escalating concerns when necessary.
• Provide both practical and emotional support to service users.
• Monitor wellbeing and identify support needs for individuals and families.
• Ensure accurate record-keeping for Home Office audits and compliance.
• Carry out risk assessments and update support plans regularly.
• Maintain professional boundaries while providing a supportive and empathetic service.
• Assist service users with accessing healthcare, education, and community services.
• Signpost to external agencies and support networks where appropriate.
• Accompany service users to appointments or interviews where required.
• Promote independence and resilience by encouraging service users to develop life skills.
• Work collaboratively with colleagues, local authorities, and partner organisations.
• Respond quickly and calmly to crisis situations to ensure safety and support.
• Contribute to service improvements by sharing feedback and best practice.
• Support equality, diversity, and inclusion in all aspects of service delivery.

Skills

Vulnerable client groups

Safeguarding practices

Record keeping

Communication skills

Time management

UK driving licence

Tools

Case management

Job description

Mears Group is recruiting a Welfare Support Officer in Perth, Scotland to provide practical and emotional support to asylum seekers navigating the Home Office process. The role requires empathy, resilience, and the ability to manage sensitive cases, with safeguarding at the forefront of daily duties.

You will work to address needs across health, education and community services, keeping detailed records for Home Office audits and collaborating with partner organisations.