Immersive Venue Operations Lead - Grand Opening

The League of Adventure Group; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

Phantom Peak in London is seeking an experienced Venue Operations Manager to lead the build and opening of our new Stratford City site. You will recruit and empower front-of-house and operations teams, set up safe, efficient daily operations, and partner with creative, performance and events teams to deliver an immersive guest experience.

The role reports to the Group Operations Director and requires a hands-on, commercially minded leader who can manage budgets and drive profitability while

Qualifications

• Significant operational management experience in a busy visitor attraction, entertainment venue, leisure operation or similar high-volume environment.
• Commercially minded with budget management experience.
• Hands-on leader with a focus on delivering exceptional guest experiences.

Responsibilities

• Lead the operational setup of the venue ahead of opening.
• Recruit, training and manage front-of-house and operational teams.
• Take overall responsibility for safe, efficient and successful daily operations.
• Oversee guest experience, food & beverage, merchandise and venue facilities.
• Manage staffing budgets, operational costs and commercial performance.
• Work closely with our creative, performance and events teams to ensure a seamless immersive experience.
• Act as senior duty manager and, once licensed, Designated Premises Supervisor.

Skills

Operations management

Budget management

Team leadership

Guest experience

Job description

Phantom Peak in London is seeking an experienced Venue Operations Manager to lead the build and opening of our new Stratford City site. You will recruit and empower front-of-house and operations teams, set up safe, efficient daily operations, and partner with creative, performance and events teams to deliver an immersive guest experience.

The role reports to the Group Operations Director and requires a hands-on, commercially minded leader who can manage budgets and drive profitability while