London Immersive Venue Leader

Immersive Gamebox; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

28 days holiday

Employee Assistance Program

Access to new immersive games

Vibrant team culture

Job summary

A location-based entertainment leader in London is seeking a passionate Venue Manager to lead operations and ensure exceptional guest experiences. You will manage a team, oversee venue operations, and drive profitability through strategic decision-making and local marketing initiatives. Ideal candidates have at least 2 years in a managerial role, a strong focus on customer service, and budgeting skills. The salary ranges from £35,000 to £45,000 annually, plus bonuses and benefits including 28 days holiday.

Qualifications

• Minimum 2 years as a managerial leader in hospitality or retail.
• Proven track record of driving profitability and customer satisfaction.
• Experience managing controllables and labour costs.

Responsibilities

• Lead and develop a high performing team.
• Manage daily venue operations and customer service.
• Drive local marketing initiatives and event planning.

Skills

Customer service excellence

Leadership

Profitability driving

Operational consistency

Local marketing

Tools

Excel

CRM

POS systems

Job description

A location-based entertainment leader in London is seeking a passionate Venue Manager to lead operations and ensure exceptional guest experiences. You will manage a team, oversee venue operations, and drive profitability through strategic decision-making and local marketing initiatives. Ideal candidates have at least 2 years in a managerial role, a strong focus on customer service, and budgeting skills. The salary ranges from £35,000 to £45,000 annually, plus bonuses and benefits including 28 days holiday.