Performance Operations Manager

The League of Adventure Group; Greater London; Hybrid; GBP 36,000 - 44,000; Full time

Job summary

The League of Adventure Group is seeking an experienced Performance Operations Manager for its Phantom Peak venue at Westfield Stratford City in London. The role focuses on leading the performance team, establishing show operations, and ensuring smooth opening and ongoing shows.

You will manage rotas, staff budgets, auditions, rehearsals and training, collaborating with creative and technical teams to deliver exceptional guest experiences while balancing creativity with efficiency.

Qualifications

• Experience managing performers or operational teams in live entertainment environments.
• Strong organisational skills and ability to manage rotas and budgets.
• Proven ability to keep shows running to high standards under pressure.

Responsibilities

• Lead and support our cast and performance teams.
• Manage performance rotas, attendance, cover and staffing budgets.
• Coordinate auditions, rehearsals, induction and training.
• Ensure every performance is fully staffed, prepared and delivered to the highest standard.
• Oversee show readiness and respond to operational issues during live performances.
• Work closely with Creative, Technical and Venue Operations teams.
• Coordinate performance requirements for corporate events and private hires.
• Support day-to-day operation of interactive games and show systems.

Skills

People management

Operations management

Budgeting

Staffing

Job description

Performance Operations Manager
Location: Westfield Stratford City, London
Salary: £40,000 per annum
Contract: Full-time
Reporting to: Venue Operations Manager

Help us bring a whole new world to life!
Phantom Peak isn't your average visitor attraction. It's an award-winning immersive world where storytelling, live performance, technology and hospitality come together, and where guests become part of the adventure.

Following the success of our original venue, we're building something even bigger and more ambitious at Westfield Stratford City. New stories, new characters, new adventures and a whole new world to explore.

We're looking for an experienced, hands‑on Performance Operations Manager to help bring it all to life.

You’ll be joining us at an exciting time, helping to build and lead our performance team, establish show operations and ensure everything is ready for opening.

Once the doors open, you’ll be at the heart of making sure every performance runs brilliantly, supporting our cast, coordinating the action and working closely with our creative and technical teams to deliver an unforgettable experience.

It’s a unique opportunity to combine your passion for live entertainment with strong operational leadership.

What you’ll be doing

• Leading and supporting our cast and performance teams.
• Managing performance rotas, attendance, cover and staffing budgets.
• Coordinating auditions, rehearsals, induction and training.
• Ensuring every performance is fully staffed, prepared and delivered to the highest standard.
• Overseeing show readiness and responding to operational issues during live performances.
• Working closely with our Creative, Technical and Venue Operations teams.
• Coordinating performance requirements for corporate events, private hires and special events.
• Supporting the day‑to‑day operation of interactive games and show systems.
• Maintaining strong performance standards while managing staffing costs and operational efficiency.

About you

You’ll have experience managing performers or operational teams within theatre, immersive entertainment, live events, visitor attractions or a similar environment.

You’ll be a confident people manager with excellent organisational skills, comfortable managing rotas, budgets and the challenges of a busy live operation.

You’ll understand how to balance creative excellence with operational efficiency and commercial performance, ensuring every show is delivered consistently and to the highest standard.

Above all, you’ll be a visible, hands‑on leader who enjoys supporting performers, solving problems and making live entertainment happen. Regular evening, weekend and public holiday working will be required.