Imaging Appointment Coordinator

Medway NHS Foundation Trust; Gillingham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Medway NHS Foundation Trust is recruiting a Reception Booking Clerk to plan and book patient x-rays and scans across imaging modalities, and to manage waiting lists with accuracy and sensitivity.

The role covers multiple sites, including Medway Maritime Hospital, Rochester Healthy Living Centre, Sittingbourne Memorial Hospital and Sheppey Community Hospital, with both full-time and part-time hours. Fixed contracts: four 6-months and two 12-months, sponsorship not offered.

Qualifications

• Must understand and comply with Data Protection Act and maintain confidentiality.
• Experience in general office environment.
• Able to cover flexible hours and respond to short-notice requests.

Responsibilities

• Rotate between sites and all imaging modalities; manage reception and booking.
• Make patient appointments in line with priority codes using the RIS system.
• Schedule patients by priority in waiting list and contact all within one working week by phone.
• Follow up patients who fail to attend and liaise with referring team as necessary.
• Ensure patients understand preparations before arranging orders.
• Escalate to Administration Team Leader any issues regarding target times and patient queries.

Skills

General office experience

Microsoft Windows

Email

Tools

Microsoft Windows

Email

Job description

Medway NHS Foundation Trust is recruiting a Reception Booking Clerk to plan and book patient x-rays and scans across imaging modalities, and to manage waiting lists with accuracy and sensitivity.

The role covers multiple sites, including Medway Maritime Hospital, Rochester Healthy Living Centre, Sittingbourne Memorial Hospital and Sheppey Community Hospital, with both full-time and part-time hours. Fixed contracts: four 6-months and two 12-months, sponsorship not offered.