Imaging Admin & Booking Coordinator | Flexible Working

IMPERIAL COLLEGE HEALTHCARE NHS TRUST; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

Imperial College Healthcare NHS Trust in London is seeking a Clerical Coordinator for the Imaging Department at St Mary’s Hospital. The role involves reception duties, booking examinations and complex Imaging appointments, compiling daily lists, and registering new patients on IT systems.

You will answer telephone queries, respond to diverse requests, and liaise with Radiology staff to ensure appointments comply with national waiting-time standards.

Qualifications

• Formal Customer Care Training is desirable.
• Experience with patient appointment and booking protocols is preferred.
• Strong clerical and administrative skills are required.

Responsibilities

• Provide reception and efficient appointment booking for Imaging patients.
• Respond to complex requests by telephone, fax or in person.
• Ensure bookings comply with national waiting time standards and manage initial patient assessments.
• Work independently and coordinate with the wider admin team under supervision.

Skills

Administrative skills

Customer care

Communication

Telephone handling

Education

Formal Customer Care Training

Tools

Patient Administration Systems

Radiology Information Systems

Job description

Imperial College Healthcare NHS Trust in London is seeking a Clerical Coordinator for the Imaging Department at St Mary’s Hospital. The role involves reception duties, booking examinations and complex Imaging appointments, compiling daily lists, and registering new patients on IT systems.

You will answer telephone queries, respond to diverse requests, and liaise with Radiology staff to ensure appointments comply with national waiting-time standards.