Reception Booking Clerk - Imaging

Medway NHS Foundation Trust; Gillingham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Medway NHS Foundation Trust is recruiting a Reception Booking Clerk to plan and book patient x-rays and scans across imaging modalities, and to manage waiting lists with accuracy and sensitivity.

The role covers multiple sites, including Medway Maritime Hospital, Rochester Healthy Living Centre, Sittingbourne Memorial Hospital and Sheppey Community Hospital, with both full-time and part-time hours. Fixed contracts: four 6-months and two 12-months, sponsorship not offered.

Qualifications

• Must understand and comply with Data Protection Act and maintain confidentiality.
• Experience in general office environment.
• Able to cover flexible hours and respond to short-notice requests.

Responsibilities

• Rotate between sites and all imaging modalities; manage reception and booking.
• Make patient appointments in line with priority codes using the RIS system.
• Schedule patients by priority in waiting list and contact all within one working week by phone.
• Follow up patients who fail to attend and liaise with referring team as necessary.
• Ensure patients understand preparations before arranging orders.
• Escalate to Administration Team Leader any issues regarding target times and patient queries.

Skills

General office experience

Microsoft Windows

Email

Tools

Microsoft Windows

Email

Job description

Division: Cancer & Core Clinical Services

Care Group: Diagnostics and Clinical Support Services

Band: 2

**Please note we are unable to offer sponsorship for this role**

We have 4x 6 Month Contracts & 2x 12 Month Contracts available, with full time & part time hours.

We are recruiting for a Reception Booking Clerk who share our ambition and vision to deliver the Best of Care by the Best People and have the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

Main duties of the job

The successful candidate will be expected to be primarily responsible for the routine planning and booking of patients x-rays and scans across all modalities.

As a Reception Booking Clerk you will demonstrate initiative and the ability to work unaided in order to be able to cope with the complex and multiple considerations required to effectively plan the waiting lists for all imaging modalities.

This role is primarily based at Medway Maritime Hospital also covering Rochester Healthy Living Centre, Sittingbourne Memorial Hospital and Sheppey Community Hospital.

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

About us

Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.

As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.

Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:

B - Bold

E - Every person counts

S - Sharing and open

T - Together

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

Job responsibilities

To rotate between the sites and all modalities within imaging managing reception, booking in patients, answering the telephone and dealing with day to day queries.

To make patients appointments in line with the priority codes, using the RIS system.

Consideration must be given to the scan type, availability, and suitability of the patient, and the availability of necessary preparations.

To make appointments by letter and telephone ensuring correct preparation is given. Schedule patients by priority in chronological order in line with the waiting list. All patients whose appointments fall within one working week must be contacted by telephone.

To follow up those patients who fail to attend for an appointment and liaise with the referring team as necessary.

To verbally clarify with patients that they are able to attend before arranging the ordering of special preparations.

Escalate to the Administration Team Leader and relevant modality lead, any potential problems regarding target times and patient queries.

Qualifications

Knowledge

• Must understand and comply with Data Protection Act and maintain confidentiality at all times
• Must be interested in providing a quality service to support good patient care and experience

Experience

• General office experience

Skills

• Flexible, able to provide cover at short notice on occasion
• Ability to work under pressure
• Computer literate - in particular able to use Microsoft Windows and email

Values Based Question

• Give an example of a time when you have gone the extra mile to help someone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Imaging Patient Pathway and Admin Team Leader