IGH Customer Manager

JR United Kingdom; Milton Keynes; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

A leading consultancy is seeking an IGH Customer Manager to drive customer transformation projects across Infrastructure, Government, and Healthcare sectors. The role includes leading teams, managing client relationships, and developing strategies to enhance customer experiences. Flexible working arrangements are available.

Benefits

Flexible working hours

Secondment opportunities

Preferential banking services

Birthday off

Qualifications

• Proven track record in delivering complex programmes focused on customer outcomes.
• Experience in structured consulting methodologies.
• Proficiency in customer experience technology solutions.

Responsibilities

• Deliver transformation projects across various sectors.
• Lead teams and contribute to practice development.
• Coaching & developing team members.

Skills

Customer-Centric Change Management

Consulting Methodologies

Customer Experience Technology Solutions

Team Leadership

Client Relationship Management

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organizations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that each individual has particular needs and that one size doesn't fit all when it comes to how, when, and where you work. That's why we offer agile working options. We believe in putting you at the center of your career – KPMG will provide training, development, and a stimulating work environment to help you achieve your career ambitions. 'Our Deal' is our way of saying 'thank you' for bringing your best to work. Benefits include secondment opportunities, preferential banking services, a day off on your birthday, and open conversations about your career development.

While our client-facing professionals may need to travel regularly and be based at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible hours, including annualized hours, early or late starts, shorter working days, etc. We are happy to discuss your requirements and our flexible working options in detail.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Spending 80-90% of your time working with clients and colleagues, leading teams or working as part of larger teams, depending on the engagement.
• Contributing to practice development, leading internal initiatives to build industry or technical expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Applying detailed understanding of wider capabilities across Strategy, Insight, and Technology deployment through hands-on delivery experience.
• Building client relationships, managing teams to deliver successful projects, and focusing on personal and team development.

What will you need to do it?

• Proven track record of successful delivery within complex programmes focusing on customer/citizen outcomes.
• Experience using and refining structured consulting methodologies.
• Experience supporting the implementation of customer experience technology solutions (CRM, websites, portals, apps, contact centers) as a business analyst, service designer, or change manager.
• Experience in setting up, designing, and implementing customer-centric change programmes.
• Experience in customer and digital maturity assessments and customer research, with the ability to develop strategies and deployment plans.
• Understanding of digital, data, and technology roles in managing and improving customer experiences.
• Experience in sectors such as Infrastructure, Transport, Central or Local Government, or Healthcare.

To discuss this or other consulting roles, apply, create a profile, upload your CV, and start making your mark with KPMG.

Our Locations:

We are open to talent across the country, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we offer office work, remote work, flexible hours, and part-time options. If you need flexibility, register and discuss your needs with our team.

Find out more:

Within Consulting, we have various divisions and specialisms. Click the links below:

• Consulting at KPMG: www.kpmgcareers.co.uk/experienced-professional/consulting/
• Future Women in Tech: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/

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