IGH Customer Manager

JR United Kingdom; Peterborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading consulting company is seeking an IGH Customer Manager to lead customer transformation projects across sectors such as Infrastructure and Healthcare. The role requires proven success in complex programs and offers flexible working arrangements. Opportunities for professional development and participation in internal initiatives focused on enhancing expertise are a key part of the position.

Benefits

Flexible working hours

Part-time roles available

Development and training opportunities

Day off on your birthday

Qualifications

• Proven success in delivering complex customer-focused programs.
• Experience with CRM and customer experience solutions.
• Experience in sectors like Infrastructure, Transport, Government, or Healthcare.

Responsibilities

• Leading customer transformation projects across various sectors.
• Spending 80-90% of time collaborating with clients.
• Coaching and developing team members.

Skills

Customer Experience

Consulting methodologies

Coaching and development

Client relationship management

Digital and technology understanding

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we immerse ourselves in our clients' organisations, applying sector knowledge and technology solutions to deliver optimal outcomes and get it right the first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that individuals have particular needs and that one size doesn’t fit all when it comes to work arrangements. That’s why we offer agile working options. We believe in putting you at the center of your career – KPMG provides training, development, and a stimulating work environment to help you achieve your career ambitions. Our ‘Our Deal’ initiative expresses our appreciation for your contributions, offering benefits like secondment opportunities, banking services, a day off on your birthday, and open discussions about your career growth.

While client-facing roles may require regular travel and presence at client sites, our flexible arrangements can help you maintain a balanced lifestyle. We offer part-time roles, flexible hours, early or late starts, shorter workdays, and more. We are happy to discuss your specific needs and can connect you with colleagues who work flexibly.

What will you be doing?

• Leading customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Spending 80-90% of your time working directly with clients and colleagues, leading or collaborating within teams depending on project scope.
• Contributing to practice development through internal initiatives to enhance industry or technical expertise.
• Coaching and developing team members and managing performance in a matrix environment.
• Applying detailed understanding of technology capabilities in Strategy, Insight, and Deployment to deliver client solutions.
• Building client relationships, managing teams, and focusing on personal and team development.

What will you need to do it?

• Proven success in delivering complex programmes focused on customer or citizen outcomes.
• Experience with structured consulting methodologies and implementing customer experience technology solutions (CRM, websites, portals, apps, contact centers).
• Experience in designing and implementing customer-centric change programs and leading key initiatives.
• Experience with customer and digital maturity assessments, customer research, and translating findings into strategies and technical plans.
• Understanding of digital, data, and technology’s role in enhancing customer experience.
• Experience in sectors like Infrastructure, Transport, Government, or Healthcare.

To discuss this role or wider consulting opportunities, apply by creating a profile, uploading your CV, and starting your journey with KPMG.

Locations:

We are open to candidates nationwide, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites across the UK, we offer office, remote, flexible hours, and part-time options. Please discuss your needs with our team.

More information:

• Consulting divisions and specialisms: www.kpmgcareers.co.uk/experienced-professional/consulting/
• Women in Tech program: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• Workability & Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/

For additional support in applying, visit the links provided above.