IGH Customer Manager

JR United Kingdom; London; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

Join a leading consultancy as an IGH Customer Manager, where you'll deliver impactful customer transformation projects across sectors like Infrastructure and Government. Emphasizing flexible work arrangements, the role offers opportunities to coach teams and develop industry expertise while leveraging technology and customer insights.

Benefits

Flexible working hours

Secondment opportunities

Birthday day off

Open conversations about career development

Qualifications

• Proven success in delivering complex programs focused on customer outcomes.
• Experience in consulting methodologies and customer experience technology.
• Sectors experience such as Infrastructure, Government, or Healthcare.

Responsibilities

• Delivering customer transformation projects across various sectors.
• Coaching and developing team members while leading initiatives.
• Building client relationships and supporting technology implementations.

Skills

Customer transformation

Program delivery

Relationship building

Coaching

Understanding of digital and technology

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that each individual has particular needs, and one size doesn’t fit all when it comes to how, when, and where you work. That’s why we offer agile working options. We believe in putting you at the centre of your career – KPMG will provide training, development, and a stimulating work environment to help you achieve your career ambitions. We introduced ‘Our Deal’ – our way of saying ‘thank you’ for bringing your best to work. Benefits include secondment opportunities, preferential banking services, a day off on your birthday, and open conversations about your career development.

While our client-facing professionals may need to travel regularly and be based at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible hours, including annualized hours, early or late starts, shorter days, etc. We are happy to discuss your requirements and our flexible options, and can connect you with colleagues who work flexibly.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Spending 80-90% of your time working with clients and colleagues, leading teams or working as part of a larger team depending on the engagement.
• Contributing to practice development, leading internal initiatives to build industry or technical expertise.
• Coaching and developing team members, acting as a performance manager in a matrix environment.
• Utilizing your understanding of technology, strategy, and insights to deliver customer solutions.
• Building client relationships, managing teams, and focusing on personal and team development.

What will you need to do it?

• Proven success in delivering complex programs focused on customer or citizen outcomes.
• Experience with structured consulting methodologies and client outputs.
• Experience supporting customer experience technology implementations (CRM, websites, portals, apps, contact centers).
• Experience in designing and implementing customer-centric change programs.
• Experience with digital and customer research assessments, translating outputs into strategies and technical plans.
• Understanding of digital, data, and technology in customer experience management.
• Experience in sectors such as Infrastructure, Transport, Government, or Healthcare.

To discuss this or other consulting roles, apply, create a profile, upload your CV, and start your journey with KPMG.

Our Locations:

We are open to candidates across the country, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we offer office work, remote options, flexible hours, and part-time roles. Please discuss your flexibility needs with our team.

More information:

• Consulting divisions and specialisms: www.kpmgcareers.co.uk/experienced-professional/consulting/
• Women in Tech programme: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/

For additional support in applying, visit our website links for interview tips, values, competencies, and FAQs.