IGH Customer Manager

JR United Kingdom; Hemel Hempstead; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading consultancy seeks an IGH Customer Manager to oversee customer transformation projects, primarily working with clients in diverse sectors such as Healthcare and Government. This role offers the chance to develop and lead teams, fostering strong client relationships while adapting to flexible work arrangements to enhance work-life balance.

Benefits

Agile working options

Career development opportunities

Secondment opportunities

Day off on your birthday

Qualifications

• Proven success in delivering complex programs focused on customer outcomes.
• Experience with structured consulting methodologies and customer experience technologies.
• Understanding of digital and data roles in customer interactions.

Responsibilities

• Delivering customer transformation projects across sectors.
• Coaching and developing team members in a matrix environment.
• Building client relationships and managing project teams.

Skills

Customer experience

Digital maturity assessments

Consulting methodologies

Client relations

Tools

CRM

Websites

Contact centers

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses that make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organizations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that each individual has particular needs and that one size doesn’t fit all in work arrangements. That’s why we offer agile working options. We believe in putting you at the center of your career – KPMG provides training, development, and a stimulating work environment to help you achieve your career ambitions. Through ‘Our Deal’, we offer rewards such as secondment opportunities, banking services, a day off on your birthday, and open conversations about your career development.

While client-facing professionals may need to travel frequently and be based at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible hours, including annualized hours, early or late starts, shorter days, etc. We are happy to discuss your requirements and our flexible options during the recruitment process.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Spending 80-90% of your time working with clients and colleagues, leading teams or working as part of larger teams depending on engagement size.
• Contributing to practice development by leading internal initiatives to build industry or technical expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Applying detailed understanding of technology deployment, strategy, insight, and delivery experience in customer enablement.
• Building client relationships, managing teams to deliver successful projects, and focusing on personal and team development.

What will you need to do it?

• Proven success in delivering complex programs focused on customer or citizen outcomes.
• Experience with structured consulting methodologies and implementing customer experience technologies (CRM, websites, portals, apps, contact centers).
• Experience in designing and implementing customer-centric change programs and leading workstreams or initiatives.
• Knowledge of customer and digital maturity assessments, customer research, and translating findings into strategies and technical plans.
• Understanding of digital, data, and technology roles in managing customer interactions.
• Experience in sectors like Infrastructure, Transport, Central or Local Government, or Healthcare.

To discuss this or other consulting roles, apply, create a profile, upload your CV, and start making your mark with KPMG.

Our Locations:

We are open to talent across the country, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we offer office, remote, flexible hours, and part-time options. If you need flexibility, register and discuss with our team.

More information:

Within Consulting, we have various divisions and specialisms. Click the links below to learn more:

• Consulting at KPMG: www.kpmgcareers.co.uk/experienced-professional/consulting/IT
• Future Women in Tech program: www.kpmgcareers.co.uk/people-culture/its-her-future/
• Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/

For additional support in applying, visit:

• Applying to KPMG: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/
• Interview tips: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/application-advice/
• KPMG values: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/our-values/
• KPMG competencies: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/kpmg-competencies/
• Locations and FAQ: www.kpmgcareers.co.uk/faq/?category=Experienced+professionals