IGH Customer Manager

JR United Kingdom; Watford; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

KPMG is looking for an IGH Customer Manager to lead customer transformation projects across sectors including Infrastructure and Healthcare. The role involves managing teams, delivering client-focused outcomes, and developing internal consulting practices with flexibility options for work arrangements.

Benefits

Flexible working arrangements

Career development opportunities

Day off on your birthday

Secondment opportunities

Qualifications

• Proven delivery within complex customer-focused programs.
• Experience in structured consulting methodologies.
• Knowledge of customer-centric change programs implementation.

Responsibilities

• Deliver customer transformation projects in various sectors.
• Lead teams and contribute to practice development.
• Build client relationships and manage team performance.

Skills

Customer experience technology solutions

Consulting methodologies

Client relationship management

Team development

Job description

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IGH Customer Manager, Watford, Hertfordshire

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Client:

KPMG UK

Location:

Watford, Hertfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus a network of 20 offices nationwide: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses that make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organizations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right the first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that, as individuals, we each have particular needs and that one size doesn’t fit all when it comes to how, when, and where you work. That’s why we’re proud to offer our colleagues agile working options. We believe in putting you at the center of your career – KPMG will offer the training, development, and stimulating work environment to help you achieve your career ambitions. That’s why we introduced ‘Our Deal’ – our way of saying ‘thank you’ for bringing your best to work. As part of ‘Our Deal’, you’ll benefit from a range of rewards, including secondment opportunities, preferential banking services, a day off on your birthday, and open conversations about your career development.

While our client-facing professionals may be required to travel regularly and be based at client sites at times, our flexible working arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible arrangements such as annualized hours, early or late starts, shorter working days, etc. We are happy to discuss your requirements and our flexible options in more detail, and can connect you with colleagues who work flexibly.

What will you be doing?

• As a Senior Consultant (Manager) within IGH Customer, responsible for delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Spend 80-90% of your time working with clients and KPMG colleagues, leading teams or working as part of larger teams depending on the engagement.
• Contribute to practice development by leading internal initiatives to build industry or technical expertise.
• Coach and develop team members and act as a performance manager in a matrix environment.
• The role requires a detailed understanding of wider capabilities across Strategy, Insight, and Technology deployment, supported by hands-on delivery experience.
• Build client relationships, manage teams, and focus on personal and team development as an emerging leader.

What will you need to do it?

• Proven track record of successful delivery within complex programs focusing on customer/citizen outcomes.
• Experience in using and refining structured consulting methodologies to deliver client outputs.
• Experience supporting the implementation of customer experience technology solutions (CRM, Website, Portals, Apps, Contact Centre solutions) as a business analyst, service designer, or change manager.
• Experience in setting up, designing, and implementing customer-centric change programs.
• Experience in customer and digital maturity assessments, customer research, and translating findings into strategy, service design, or deployment plans.
• Understanding of digital, data, and technology's role in improving customer experience for case management and front-office interactions.
• Experience in sectors such as Infrastructure, Transport, Central Government, Local Government, or Healthcare.

To discuss this or other consulting roles, apply, create a profile, upload your CV, and start your journey with KPMG.

Our Locations:

We are open to talent across the country, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 UK sites, we can facilitate office work, remote work, flexible hours, and part-time options. Discuss your flexibility needs with our team.

Find out more about:

• Consulting at KPMG
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