IGH Customer Manager

JR United Kingdom; Stevenage; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading consulting firm is seeking an IGH Customer Manager to drive transformation projects across Infrastructure, Government, and Healthcare sectors. This role requires experience in delivering customer-centric solutions while leading teams and fostering client relationships. The firm offers flexible work arrangements and significant opportunities for personal and professional growth.

Benefits

Agile working options

Training and development

Secondment opportunities

Day off on your birthday

Qualifications

• Proven successful delivery in complex programs.
• Experience with customer-centric change programs.
• Knowledge of digital and data technology in customer experience.

Responsibilities

• Delivering customer transformation projects.
• Contributing to practice development and internal initiatives.
• Coaching and developing team members.

Skills

Customer outcomes

Consulting methodologies

Technology deployment

Coaching

Client relationships

Tools

CRM systems

Websites

Contact centers

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organizations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that individuals have particular needs and that one size doesn’t fit all regarding how, when, and where you work. That’s why we offer agile working options. We believe in putting you at the center of your career – KPMG will provide training, development, and a stimulating work environment to help you reach your career ambitions. Our ‘Our Deal’ program offers rewards such as secondment opportunities, banking services, a day off on your birthday, and open conversations about your career development.

While client-facing professionals may need to travel regularly and be based at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with options like annualized hours, flexible start times, shorter days, etc. We’re happy to discuss your requirements and our flexible arrangements, and can connect you with colleagues who work flexibly.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Spending 80-90% of your time working with clients and colleagues, leading teams or working as part of a larger team, depending on the engagement.
• Contributing to practice development, leading internal initiatives to build industry or technical expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Applying detailed understanding of technology deployment, strategy, and insights to customer agendas.
• Building client relationships, managing teams, and focusing on personal and team development.

What will you need to do it?

• Proven successful delivery within complex programs focusing on customer outcomes.
• Experience with structured consulting methodologies.
• Support in implementing customer experience technology solutions (CRM, websites, portals, apps, contact centers).
• Experience in designing and implementing customer-centric change programs.
• Knowledge of digital, data, and technology in customer experience measurement and improvement.
• Experience in sectors like Infrastructure, Transport, Government, or Healthcare.

To discuss this or wider consulting roles, apply, create a profile, upload your CV, and start making your mark with KPMG.

Our Locations:

We are open to talent across the country, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we facilitate office work, remote work, flexible hours, and part-time options. Discuss your needs with our team.

Find out more:

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