IGH Customer Manager

JR United Kingdom; Hounslow; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading consultancy is seeking a driven IGH Customer Manager with expertise in delivering customer transformation projects across sectors like Healthcare and Government. The role requires strong coaching skills, proven delivery of complex programs, and experience with customer-centric change initiatives. Join KPMG to take advantage of agile working options and a supportive environment that values your career ambitions.

Benefits

Agile working options

Secondment opportunities

Preferential banking services

Birthday off

Qualifications

• Proven track record of successful delivery within complex programs.
• Experience supporting the implementation of customer experience technology solutions.
• Understanding of digital, data, and technology roles in enhancing customer experiences.

Responsibilities

• Deliver customer transformation projects across various sectors.
• Coach and develop team members in a matrix environment.
• Build client relationships and manage teams effectively.

Skills

Customer experience technology solutions

Consulting methodologies

Client relationship management

Team leadership

Digital maturity assessments

Education

Experience in consulting

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that individuals have particular needs and that one size doesn’t fit all regarding how, when, and where you work. That’s why we offer our colleagues agile working options. We believe in putting you at the centre of your career – KPMG will provide training, development, and a stimulating work environment to help you achieve your career ambitions. We introduced ‘Our Deal’ as a way of saying ‘thank you’ for bringing your best to work. As part of ‘Our Deal’, you’ll benefit from rewards like secondment opportunities, preferential banking services, a day off on your birthday, and open conversations about your career development.

While our client-facing professionals may need to travel regularly and be based at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible hours, including annualized hours, early or late starts, shorter working days, etc. We are happy to discuss your requirements and our flexible working options in detail, and can connect you with colleagues who work flexibly.

What will you be doing?

• Deliver customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Spend 80-90% of your time working with clients and colleagues, leading teams or working as part of a larger team, depending on the engagement.
• Contribute to practice development by leading internal initiatives to build industry or technical expertise.
• Coach and develop team members and act as a performance manager in a matrix environment.
• Utilize your detailed understanding of capabilities across Strategy, Insight, and Technology deployment to deliver solutions.
• Build client relationships, manage teams, and focus on personal and team development.

What will you need?

• A proven track record of successful delivery within complex programs focusing on customer/citizen outcomes.
• Experience using structured consulting methodologies to deliver client outputs.
• Experience supporting the implementation of customer experience technology solutions (CRM, Website, Portals, Apps, Contact Centres) as a business analyst, service designer, or change manager.
• Experience in designing and implementing customer-centric change programs, leading workstreams or key initiatives.
• Experience with customer and digital maturity assessments, customer research, and translating findings into strategies and technical plans.
• Understanding of digital, data, and technology roles in enhancing customer experiences for case management and front-office interactions.
• Experience in sectors like Infrastructure, Transport, Central or Local Government, or Healthcare.

To discuss this or other consulting roles, apply, create a profile, upload your CV, and start making your mark with KPMG.

Our Locations:

We are open to talent across the country, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we facilitate office work, remote work, flexible hours, and part-time options. Please discuss your flexibility needs with our team.

More information:

• Consulting divisions and specialisms: www.kpmgcareers.co.uk/experienced-professional/consulting/
• Women in Tech program: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/

For additional support, visit the links above for application tips, values, competencies, locations, and FAQs.