IGH Customer Manager

JR United Kingdom; Bedford; Hybrid; GBP 60,000 - 85,000; Part time

Job summary

A leading consultancy firm, KPMG, is seeking an IGH Customer Manager to deliver transformation projects across key sectors. The role combines client engagement, team leadership, and innovative solutions to enhance customer experiences while offering flexible working options across multiple locations in the UK.

Benefits

Flexible working hours

Secondment opportunities

Day off on your birthday

Qualifications

• Proven success in delivering complex customer outcomes.
• Experience in consulting methodologies and customer experience technology.
• Knowledge of transformation in sectors like Infrastructure, Government, and Healthcare.

Responsibilities

• Deliver customer transformation projects across various sectors.
• Lead teams in client-focused environments.
• Apply technology insights to enhance customer agendas.

Skills

Delivery of complex programs

Technical expertise in customer experience

Client relationship management

Team coaching and development

Understanding of digital and data roles

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognise that individuals have particular needs and that one size doesn’t fit all in how, when, and where you work. That’s why we offer agile working options. We believe in putting you at the centre of your career – KPMG will provide training, development, and a stimulating work environment to help you achieve your career ambitions. We introduced ‘Our Deal’ – a way to thank you for bringing your best to work. As part of ‘Our Deal’, you’ll benefit from rewards such as secondment opportunities, preferential banking services, a day off on your birthday, and open conversations about your career development.

While client-facing professionals may need to travel regularly and be based at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible hours, including annualised hours, early or late starts, shorter days, etc. We are happy to discuss your requirements and our flexible options, and can connect you with colleagues who work flexibly.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Spending 80-90% of your time working directly with clients and colleagues, leading teams or working within larger teams.
• Contributing to practice development by leading initiatives to build industry or technical expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Applying detailed understanding of technology deployment, strategy, and insights to customer agendas.
• Building client relationships, managing teams, and focusing on personal and team development.

What will you need to do it?

• Proven success in delivering complex programs focused on customer/citizen outcomes.
• Experience with structured consulting methodologies and implementing customer experience technology solutions.
• Experience in designing and implementing customer-centric change programs.
• Knowledge of digital, data, and technology roles in customer experience measurement and improvement.
• Experience in sectors such as Infrastructure, Transport, Central or Local Government, or Healthcare.

To discuss this or other consulting roles, apply, create a profile, upload your CV, and start making your mark with KPMG.

Our Locations:

We are open to talent across the UK, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we offer office work, remote work, flexible hours, and part-time options. If you need flexibility, register and discuss your needs with our team.

More information:

• Consulting divisions and specialisms
• Future Women in Tech programme
• Support for applicants with disabilities