IGH Customer Manager

JR United Kingdom; Maidstone; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A leading consulting firm seeks an IGH Customer Manager to deliver impactful customer transformation projects across sectors like Infrastructure and Healthcare. The role emphasizes strategic consulting and requires proven experience in customer-centric change programs, offering flexible working options across multiple UK locations.

Benefits

Flexible working arrangements

Secondment opportunities

Reward schemes

Professional development

Qualifications

• Proven successful delivery in customer/citizen-focused programs.
• Experience in implementing customer experience technology solutions.
• Experience in customer and digital maturity assessments.

Responsibilities

• Delivering customer transformation projects across various sectors.
• Leading teams or working as part of a larger team.
• Building client relationships and managing project deliverables.

Skills

Customer Experience

Consulting Methodologies

Project Management

Team Leadership

Data Analysis

Education

Relevant degree or equivalent qualification

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organizations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that individuals have particular needs and that one size doesn’t fit all regarding how, when, and where you work. That’s why we’re proud to offer agile working options. We believe in putting you at the center of your career – KPMG will offer training, development, and a stimulating work environment to help you achieve your career ambitions. We introduced ‘Our Deal’ – our way of saying ‘thank you’ for bringing your best to work. As part of ‘Our Deal’, you’ll benefit from rewards like secondment opportunities, preferential banking services, a day off on your birthday, and open conversations about your career development.

While our client-facing professionals may need to travel regularly and be based at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible working arrangements, including annualized hours, early or late starts, shorter working days, etc. We are happy to discuss your requirements and our flexible options in detail during the recruitment process.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Spending 80-90% of your time working with clients and colleagues, leading teams or working as part of a larger team, depending on the engagement.
• Contributing to practice development, such as leading internal initiatives to build industry or technical expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Applying detailed understanding of wider capabilities across Strategy, Insight, and Technology deployment through hands-on delivery experience.
• Building client relationships, managing teams to deliver successful projects, and focusing on personal and team development.

What will you need to do it?

• Proven successful delivery within complex programs focusing on customer/citizen outcomes.
• Experience in structured consulting methodologies and refining them to deliver client outputs.
• Experience supporting the implementation of customer experience technology solutions (CRM, Website, Portals, Apps, Contact Centre solutions) as a business analyst, service designer, or change manager.
• Experience in setting up, designing, and implementing customer-centric change programs, leading workstreams or key initiatives.
• Experience in customer and digital maturity assessments, qualitative and quantitative customer research, and translating research into strategy, service design, or deployment plans.
• Understanding of digital, data, and technology roles in measuring and improving customer experience for case management and front-office interactions.
• Experience in sectors like Infrastructure, Transport, Central Government, Local Government, or Healthcare.

To discuss this or other consulting roles, apply, create a profile, upload your CV, and start making your mark with KPMG.

Our Locations:

We are open to talent across the country, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites across the UK, we offer office work, remote work, flexible hours, and part-time options. If you need flexibility, register and discuss this with our team.

Find out more:

• Consulting divisions and specialisms
• Women in Tech programme
• Support for applicants with disabilities