IGH Customer Manager

JR United Kingdom; Brighton; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A leading consultancy firm seeks an IGH Customer Manager to transform customer experiences across various sectors. The role entails leading projects, developing teams, and utilizing digital strategies to enhance customer satisfaction. Flexible working options available to suit individual needs.

Benefits

Flexible working options

Training and development opportunities

Secondment opportunities

Day off on your birthday

Qualifications

• Proven success in delivering complex programs focused on customer outcomes.
• Experience in implementing customer experience technology solutions.
• Understanding of digital, data, and technology's role in customer experience management.

Responsibilities

• Delivering customer transformation projects across the IGH sectors.
• Coaching and developing team members in a matrix environment.
• Building client relationships and managing teams.

Skills

Customer Experience

Team Leadership

Consulting Methodologies

Customer Research

Change Management

Digital Strategy

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we immerse ourselves in our clients' organizations, applying sector knowledge and technology solutions to deliver optimal outcomes and get it right the first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that each individual has particular needs and that one size doesn’t fit all when it comes to how, when, and where you work. That’s why we offer agile working options. We believe in putting you at the center of your career – KPMG provides training, development, and a stimulating work environment to help you achieve your career ambitions. We introduced ‘Our Deal’ to appreciate your contributions, offering benefits such as secondment opportunities, banking services, a day off on your birthday, and open conversations about your career development.

While client-facing professionals may need to travel regularly and be based at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with options like annualized hours, flexible start times, shorter working days, etc. We are happy to discuss your requirements and our flexible arrangements during the recruitment process, connecting you with colleagues who work flexibly.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare (IGH) sectors as a Senior Consultant (Manager).
• Spending 80-90% of your time working with clients and colleagues, leading teams or working as part of larger teams depending on the engagement.
• Contributing to practice development by leading internal initiatives to build industry or technical expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Utilizing detailed understanding of wider capabilities across Strategy, Insight, and Technology deployment to deliver solutions.
• Building client relationships, managing teams to deliver successful projects, and focusing on personal and team development.

What will you need to do it?

• Proven success in delivering complex programs focused on customer/citizen outcomes.
• Experience in structured consulting methodologies and implementing customer experience technology solutions (CRM, Websites, Portals, Apps, Contact Centres).
• Experience in designing and implementing customer-centric change programs and leading workstreams.
• Experience in customer and digital maturity assessments, customer research, and translating these into strategies or deployment plans.
• Understanding of digital, data, and technology's role in customer experience management.
• Experience in sectors such as Infrastructure, Transport, Central Government, Local Government, or Healthcare.

To discuss this or other consulting roles, apply, create a profile, upload your CV, and start making your mark with KPMG.

Our Locations:

We are open to candidates across the country, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we offer office work, remote work, flexible hours, and part-time options. Please discuss your flexibility needs with our team.

Find out more:

• Consulting divisions and specialisms: www.kpmgcareers.co.uk/experienced-professional/consulting/
• Women in Tech programme: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/