IGH Customer Manager

JR United Kingdom; Basildon; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consultancy seeks an IGH Customer Manager to spearhead customer transformation projects across critical sectors such as Infrastructure and Government. Flexible working options, core locations include Bristol, London, Leeds, and Manchester. The role emphasizes delivering impactful change while cultivating client relationships and team development.

Benefits

Flexible working hours

Part-time options

Secondment opportunities

Open discussions about career growth

Qualifications

• Proven success in delivering complex customer programs.
• Experience in designing customer-centric change programs.
• Understanding of digital, data, and technology in customer management.

Responsibilities

• Delivering customer transformation projects across sectors.
• Leading and collaborating within teams to achieve outcomes.
• Coaching and developing team members.

Skills

Customer experience management

Consulting methodologies

Stakeholder management

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we immerse ourselves in our clients' organizations, applying sector knowledge and technology solutions to deliver optimal outcomes and ensure first-time right delivery.

Why Join KPMG as an IGH Customer Manager?

We recognize individual needs and believe in flexible working options. We offer our colleagues training, development, and a stimulating environment to help achieve career ambitions. Our ‘Our Deal’ program offers rewards like secondment opportunities, banking services, a day off on your birthday, and open discussions about career growth.

While client-facing roles may require travel and client site presence, we support flexible working arrangements, including part-time roles, flexible hours, and shorter workdays. We are open to discussing your specific requirements and can connect you with colleagues working flexibly.

What will you be doing?

• Delivering customer transformation projects across Infrastructure, Government, and Healthcare sectors.
• Spending 80-90% of your time working directly with clients and colleagues, leading or collaborating within teams.
• Contributing to practice development and leading internal initiatives to build expertise.
• Coaching and developing team members, acting as a performance manager in a matrix environment.
• Applying knowledge of technology deployment, strategy, and insight to enable customer solutions.
• Building client relationships, managing teams, and focusing on personal and team development.

What will you need to do it?

• Proven success in delivering complex programs focused on customer outcomes.
• Experience with consulting methodologies and implementing customer experience technology solutions.
• Experience in designing and implementing customer-centric change programs.
• Ability to conduct customer and digital maturity assessments and translate research into strategies.
• Understanding of digital, data, and technology's role in customer experience management.
• Experience in sectors such as Infrastructure, Transport, Government, or Healthcare.

To discuss this or other roles, apply, create a profile, upload your CV, and start your journey with KPMG.

Our Locations:

We are open to talent across the UK, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we offer office work, remote work, flexible hours, and part-time options. Please discuss your needs with our team.

Find out more:

In Consulting, we have various divisions and specialisms. Click the links below:

• Consulting at KPMG: www.kpmgcareers.co.uk/experienced-professional/consulting/ITs
• Future Women in Tech program: www.kpmgcareers.co.uk/people-culture/its-her-future/
• Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/

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