IGH Customer Manager

JR United Kingdom; Dartford; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A leading consultancy is seeking an IGH Customer Manager to oversee complex customer transformation projects across critical sectors like Infrastructure and Healthcare. This role involves considerable client interaction, team leadership, and applying innovative customer experience solutions, offered with flexible working arrangements to support career ambitions.

Benefits

Flexible working hours

Secondment opportunities

Day off on your birthday

Qualifications

• Proven success in delivering complex programs focused on customer outcomes.
• Experience implementing customer experience technology solutions.
• Experience leading customer-centric change programs.

Responsibilities

• Delivering customer transformation projects across sectors.
• Leading teams and collaborating within larger teams.
• Building client relationships and managing teams.

Skills

Customer experience technology solutions

Consulting methodologies

Customer-centric change programs

Digital maturity assessments

Leadership

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that individuals have particular needs and that one size doesn’t fit all in how, when, and where you work. That’s why we offer agile working options. We believe in putting you at the centre of your career – KPMG will provide training, development, and a stimulating work environment to help you achieve your career ambitions. Our ‘Our Deal’ initiative offers rewards such as secondment opportunities, banking services, a day off on your birthday, and open conversations about your career development.

While client-facing roles may require regular travel and time at client sites, our flexible arrangements can help you balance your lifestyle. We offer part-time roles, flexible hours, annualized hours, early or late starts, shorter days, etc. We are happy to discuss your requirements and our flexible options during recruitment, connecting you with colleagues who work flexibly.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Spending 80-90% of your time working with clients and colleagues, leading teams or collaborating within larger teams depending on the engagement.
• Contributing to practice development, leading internal initiatives to build industry or technical expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Applying detailed understanding of technology deployment, strategy, insight, and customer experience in project delivery.
• Building client relationships, managing teams, and developing personally and professionally as a leader.

What will you need to do it?

• Proven success in delivering complex programs focused on customer or citizen outcomes.
• Experience with consulting methodologies and delivering client outputs.
• Experience implementing customer experience technology solutions (CRM, websites, portals, apps, contact centers) as a business analyst, service designer, or change manager.
• Experience leading customer-centric change programs and workstreams.
• Experience with customer and digital maturity assessments, customer research, and translating findings into strategies or technical plans.
• Understanding of digital, data, and technology roles in customer experience management.
• Experience in sectors like Infrastructure, Transport, Government, or Healthcare.

To discuss this or other consulting roles, apply by creating a profile, uploading your CV, and making your mark with KPMG.

Our Locations:

We are open to discussing roles across the country, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we offer office, remote, flexible hours, and part-time options. Please discuss your needs with our team.

Find out more:

• Consulting divisions and specialisms: www.kpmgcareers.co.uk/experienced-professional/consulting/
• Women in Tech programme: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/