IGH Customer Manager

KPMG UK; London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

KPMG UK is seeking an IGH Customer Manager to lead customer transformation projects within various sectors. The role offers flexible working arrangements and opportunities for coaching and team development, all while fostering a balanced lifestyle through its agile working options.

Benefits

Flexible working arrangements

Training and development opportunities

Secondment opportunities

Day off on your birthday

Open discussions about career development

Qualifications

• Proven track record in customer and citizen outcome delivery.
• Experience with customer experience technology solutions.
• Ability to conduct customer and digital maturity assessments.

Responsibilities

• Deliver customer transformation projects focusing on IGH sectors.
• Lead teams and collaborate on client engagements.
• Contribute to practice development and internal initiatives.

Skills

Customer transformation

Project management

Client relationship management

Consulting methodologies

User experience design

Change management

Job description

Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus a network of 20 offices nationwide: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses that make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we immerse ourselves in our clients' organizations, applying sector knowledge and technology solutions to deliver optimal outcomes and get it right the first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that each individual has particular needs and that one size doesn’t fit all in how, when, and where you work. That’s why we offer agile working options. We believe in putting you at the center of your career – KPMG will provide training, development, and a stimulating work environment to help you achieve your career ambitions. As part of ‘Our Deal’, you’ll benefit from various rewards, including secondment opportunities, preferential banking services, a day off on your birthday, and open conversations about your career development.

While our client-facing professionals may need to travel regularly and work at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible arrangements such as annualized hours, early or late starts, shorter workdays, etc. We are happy to discuss your requirements and our flexible options in detail during the recruitment process, connecting you with colleagues who work flexibly.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare (IGH) sectors as a Senior Consultant (Manager).
• Spending 80-90% of your time working directly with clients and colleagues, leading teams or collaborating as part of larger teams, depending on the engagement.
• Contributing to practice development by leading internal initiatives to build industry or technical expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Applying detailed understanding of wider capabilities in Strategy, Insight, and Technology deployment, linked to the customer agenda, through hands-on delivery experience.
• Building client relationships, managing teams to deliver successful projects, and focusing on personal and team development as an emerging leader.

What will you need to do it?

• Proven track record of successful delivery within complex programs focusing on customer and citizen outcomes.
• Experience in using and refining structured consulting methodologies to deliver client outputs.
• Experience supporting the implementation of customer experience technology solutions (CRM, websites, portals, apps, contact centers) as a business analyst, service designer, or change manager.
• Experience in designing and implementing customer-centric change programs, leading workstreams or key initiatives.
• Experience in customer and digital maturity assessments and customer research, with the ability to translate findings into strategies, service designs, or technical deployment plans.
• Understanding of digital, data, and technology roles in improving customer experience for case management, contact, and front-office interactions.
• Experience in sectors such as Infrastructure, Transport, Central Government, Local Government, or Healthcare.

To discuss this or other consulting roles, apply, create a profile, upload your CV, and start making your mark with KPMG.

Our Locations:

We are open to candidates across the country, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we can facilitate office work, remote work, flexible hours, and part-time options. If you require flexibility, please register and discuss your needs with our team.

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