IGH Customer Manager

JR United Kingdom; Guildford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consultancy is seeking an IGH Customer Manager to drive customer transformation projects across the UK. This role focuses on delivering impactful outcomes in sectors such as Infrastructure, Government, and Healthcare while providing agile working options. The ideal candidate will have a track record of successful project delivery and a strong background in customer experience management.

Benefits

Agile working options

Training and development opportunities

Flexible hours and part-time roles

Secondment opportunities

Birthday off

Qualifications

• Proven track record of successful delivery within complex programs focusing on customer/citizen outcomes.
• Experience with structured consulting methodologies and implementing customer experience technology solutions.
• Understanding of digital, data, and technology roles in customer experience management.

Responsibilities

• Delivering customer transformation projects across various sectors.
• Leading teams and contributing to practice development.
• Building client relationships and focusing on team development.

Skills

Customer Experience

Consulting Methodologies

Project Delivery

Digital Transformation

Leadership

Job description

Social network you want to login/join with:

Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organizations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that individuals have particular needs and that one size doesn’t fit all when it comes to how, when, and where you work. That’s why we offer agile working options. We believe in putting you at the center of your career – KPMG will provide training, development, and a stimulating work environment to help you reach your career ambitions. Our ‘Our Deal’ initiative offers rewards like secondment opportunities, banking services, a day off on your birthday, and open conversations about your career development.

While client-facing professionals may need to travel regularly and be based at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible hours, early or late starts, shorter working days, etc. We are happy to discuss your needs and our flexible options and can connect you with colleagues who work flexibly.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors
• Spending 80-90% of your time working with clients and colleagues, leading teams or working as part of a larger team depending on the engagement
• Contributing to practice development, including leading internal initiatives to build industry or technical expertise
• Coaching and developing team members and acting as a performance manager in a matrix environment
• Utilizing knowledge of technology deployment, strategy, and insight to deliver customer outcomes
• Building client relationships, managing teams, and focusing on personal and team development

What will you need to do it?

• Proven track record of successful delivery within complex programs focusing on customer/citizen outcomes
• Experience with structured consulting methodologies and implementing customer experience technology solutions (CRM, Websites, Portals, Apps, Contact Centres)
• Experience in designing and implementing customer-centric change programs and leading key initiatives
• Experience with customer and digital maturity assessments and customer research, translating outputs into strategies and technical plans
• Understanding of digital, data, and technology roles in customer experience management
• Experience in sectors like Infrastructure, Transport, Government, or Healthcare

To discuss this or other consulting roles, apply by creating a profile, uploading your CV, and making your mark with KPMG.

Our Locations:

We are open to candidates across the UK, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we offer office work, remote work, flexible hours, and part-time options. Please discuss your needs with our team.

Learn more:

• Consulting divisions and specialisms: www.kpmgcareers.co.uk/experienced-professional/consulting/
• Future Women in Tech program: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/

For additional support, visit our application tips and FAQs at:

• application tips
• FAQs