IGH Customer Manager

JR United Kingdom; Woking; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consultancy is seeking an IGH Customer Manager to drive customer transformation projects across various sectors. This role involves working closely with clients, leading teams, and developing the consulting practice. Flexible work arrangements are available with options for part-time hours and remote work, fostering a balanced lifestyle.

Benefits

Agile working options

Secondment opportunities

Preferential banking services

Day off on birthday

Open career development conversations

Qualifications

• Proven success in complex customer outcome programs required.
• Experience with customer-centric change and technology implementation expected.
• Prior experience in sectors like Infrastructure, Transport, Government, or Healthcare preferred.

Responsibilities

• Deliver customer transformation projects in relevant sectors.
• Lead teams and collaborate on engagements, ensuring client satisfaction.
• Coach team members and contribute to practice development.

Skills

Customer-centric program delivery

Consulting methodologies

Customer experience technology

Change program implementation

Digital and data understanding

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organizations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that each individual has particular needs and that one size doesn’t fit all when it comes to how, when, and where you work. That’s why we’re proud to offer agile working options. We believe in putting you at the center of your career – KPMG will provide training, development, and a stimulating work environment to help you achieve your career ambitions. We introduced ‘Our Deal’ – our way of saying ‘thank you’ for bringing your best to work. Benefits include secondment opportunities, preferential banking services, a day off on your birthday, and open conversations about your career development.

While our client-facing professionals may need to travel regularly and be based at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible hours, annualized hours, early or late starts, shorter workdays, etc. We are happy to discuss your requirements and our flexible arrangements, and can connect you with colleagues who work flexibly.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors as a Senior Consultant (Manager).
• Spending 80-90% of your time working with clients and colleagues, leading teams or collaborating within larger teams depending on the engagement.
• Contributing to practice development by leading internal initiatives to build industry or technical expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Applying detailed understanding of technology deployment, strategy, insight, and delivery experience in customer enablement.
• Building client relationships, managing teams, and developing personally and professionally as an emerging leader.

What will you need to do it?

• Proven success in delivering complex programs focused on customer/citizen outcomes.
• Experience with structured consulting methodologies and implementing customer experience technology solutions (CRM, websites, portals, apps, contact centers).
• Experience in designing and implementing customer-centric change programs and leading workstreams or initiatives.
• Experience with customer and digital maturity assessments, customer research, and translating findings into strategies or technical plans.
• Understanding of digital, data, and technology roles in customer experience management.
• Experience in sectors such as Infrastructure, Transport, Government, or Healthcare.

To discuss this or other consulting roles, apply by creating a profile, uploading your CV, and making your mark with KPMG.

Our Locations:

We are open to talent across the country; our core hubs are:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we facilitate office work, remote work, flexible hours, and part-time options. Please discuss your flexibility needs with our team.

Find out more:

• Consulting divisions
• Women in Tech
• Support for applicants with disabilities