IGA Framework Manager

Kount; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A financial services company is seeking an IGA Framework Manager to oversee and optimise Intra Group Arrangement processes. The role involves managing vendor relationships, ensuring compliance with audit requirements, and leading process improvement initiatives. Candidates need experience in risk management and client-facing environments. The position offers competitive benefits, including a contributory pension and generous holiday allowance. Apply now to make a meaningful impact and drive improvements in our operations.

Benefits

Contributory pension

Healthcare

Flexible benefits packages

Qualifications

• Experience in a regulated environment, particularly in consumer credit/financial services.
• Working knowledge of audit and assurance processes.
• Experience with managing vendor relationships and ensuring compliance.

Responsibilities

• Lead the optimisation of Operations processes and controls regarding IGAs.
• Manage workload of outsourcing arrangements ensuring compliance.
• Coordinate audit requirements for clients.
• Manage vendor relationships to meet SLA compliance.
• Take a leading role in Third Party Management Forum reporting.

Skills

Risk management knowledge

Client-facing experience

Vendor relationship management

Process improvement

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

As the IGA Framework Manager, you will lead and optimise the Intra Group Arrangement (IGA) Framework within Operations Assurance, focusing on efficient process delivery, risk management, and the continuous improvement of internal outsourcing arrangements.

The role operates in a business that is in a matrix structure and requires the post holder to be flexible with regards to travel and overnight stays.

What you’ll do

IGA Framework Optimisation & Delivery

• Lead the optimisation of Operations processes and controls, specifically leveraging Intra Group Arrangement (IGA) frameworks.
• Manage the workload of outsourcing arrangements for due diligence requests, ensuring timely and compliant execution.
• Coordinate and deliver Audit requirements for both Equifax and Debt Services Clients in adherence to the Client Audit Standard and Internal Outsourcing Framework
• Coordinate the maintenance of the questionnaire repository
• Oversee business areas utilising IGA arrangements to ensure adherence to the Internal Outsourcing Framework
• Lead new launches, project plans, and contract updates in line with business cases as they relate to IGAs.
• Manage day-to-day forecasting and volumes for IGAs to align with budget requirements.

Third-Party Relationship & Performance Management

• Manage third-party vendor relationships (internal Equifax entities) to ensure vendors are meeting contractual SLAs for IGAs.
• Manage security credentialing of internal suppliers involved in IGAs. Audit internal supplier processes for quality and compliance.
• Lead process improvement initiatives for efficiency with internal suppliers to drive expense improvement for IGAs.
• Take a leading role in providing input to the Third Party Management Forum, including reporting and Management Information (MI) on IGA Framework performance. This includes reporting on the completion of Client due diligence, periodic Business Reviews, and Contract Reviews for IGAs.
• Manage and track remedial actions related to IGA framework activities (outside of TPA Audit activity), ensuring material concerns are reported to the Third Party Management Forum.

What experience you need

• Working knowledge of risk management / audit / assurance processes
• Experience of working in a Client facing environment
• Experience in understanding and applying third party risk management or controls / process improvement
• Experience operating in a regulated environment, preferably in consumer credit/financial services
• Experience in managing vendor relationships and ensuring contractual SLA compliance.
• Experience with process improvement initiatives and project management.

What could set you apart

• Good understanding of Credit Bureau's

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location: GBR-Leeds-6-Wellington GBR-London, GBR-Nottingham

Function: Function - Fulfillment / Operations

Schedule: Full time