IFA Administration Manager

Heat Recruitment; Wigston; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

A recruitment agency in Wigston is seeking an IFA Administration Manager to lead a team and ensure outstanding customer service. You will manage team performance, resolve queries, and assist in training and onboarding new members. This role offers a salary up to £42,000 and hybrid working flexibility with great benefits including private medical insurance and paid leave.

Benefits

Private medical insurance

32 days annual leave

Work-Life Balance benefits

Onsite parking

Support for professional exams

Qualifications

• Proven experience in people management.
• High performance standards and targets.
• Experience in coaching, training, and developing teams.

Responsibilities

• Manage and mentor your team to achieve goals.
• Monitor workflow and ensure quality standards.
• Assist with new starters and their onboarding.

Job description

Location

Wigston

Salary £35000 - £42000 TypePermanent WorkplaceHybrid Ref87789

Recruiter Managing This Role

IFA Administration Manager Wigston Up to £42,000

Key Benefits:

Work-Life Balance: Flexibility for one day working from home once established and flexibility with school runs etc.

Exam Support: Support for professional exams, including coverage for the first sitting.

Employee Benefits: Private medical insurance and 32 days of annual leave, including bank holidays. Introduction of a buy/sell scheme for additional flexibility.

Onsite Parking: Available for all employees in our unique office location

Company Culture: We pride ourselves on our unique and supportive culture, promoting internal growth and career development.

Job Overview:

As Client Support Manager you will report to the Operations Director and play a pivotal role in mentoring and leading your team to fulfil their goals and deliver outstanding customer service. With proven experience in people management, you will set high performance standards and targets, working closely with your team to achieve them. Through regular coaching, training, and feedback you will develop a confident and competent team who can positively contribute to the overall vision.

Key Responsibilities:

Management of the team, conducting regular 121s and appraisals, and assisting team members progression and development through regular performance management, feedback, training, and coaching in line with overall company objectives

Resolving team member queries, allocating workflow, monitoring fluctuations and ensuring client work is produced to the appropriate quality standards

Involvement with new starters, including the interview and probation processes

Creating efficiencies through monitoring and analysing capacity and capability

Setting business standards within the team, including SLAs, accuracy tolerances, checking procedures, reporting by exception and training matrix logs

Timeline:

Swift Recruitment: We are committed to a quick recruitment process and aim to onboard successful candidates as soon as possible.

Application Status:

Early Stage: The search for candidates has just begun, and you have the opportunity to be among the first to be considered for this exciting role.

Whats next?

Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements.

Additionally, refer a friend or colleague to us and receive £200 if we assist them in securing a new career.

Synonyms: IFA Administrator, Client Services, Client Support, Financial Administrator, Business Support, Financial Planning Administrator, IFA Admin, client delivery, advisor support, adviser support, financial planning, wealth management