Identity & Access IT Support Specialist

Manchester University NHS Foundation Trust; Wythenshawe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare organization in Wythenshawe seeks an IT Support Specialist to manage access and identity for users across multiple sites. Key responsibilities include first point of contact support, managing Active Directory user accounts, conducting audits, and ensuring compliance with service level agreements. Candidates must have a strong background in customer-facing IT support and experience with service desk systems. Flexible working hours may be required.

Qualifications

• Experience in a customer‑facing IT infrastructure support role providing first‑and second‑line support with the PC client environment.
• Experience with Active Directory and managing internal systems.
• Experienced user of service desk systems and call distribution systems.
• Thrives under pressure and able to work flexibly, including some out‑of‑hours shifts.

Responsibilities

• Be the first point of contact for access and identity queries.
• Manage Active Directory user accounts and associated infrastructure.
• Support identity management operations across the organization.
• Conduct regular audits on access and identity.
• Monitor incidents against SLAs and manage user expectations.
• Identify trends in incidents for effective problem management.

Skills

Customer-facing IT infrastructure support

Active Directory management

Service desk systems

Ability to thrive under pressure

Job description

A leading healthcare organization in Wythenshawe seeks an IT Support Specialist to manage access and identity for users across multiple sites. Key responsibilities include first point of contact support, managing Active Directory user accounts, conducting audits, and ensuring compliance with service level agreements. Candidates must have a strong background in customer-facing IT support and experience with service desk systems. Flexible working hours may be required.