Senior Hub IT Technician

E-ACT North Birmingham Academy; Birmingham; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Defined benefit pension (LGPS or TPS)

Life cover

31 days annual leave

Cycle to Work

Professional development

Job summary

E-ACT North Birmingham Academy is seeking a Senior Hub IT Technician to support ICT services for staff and students, with visits to Nechells Primary. You will work closely with the Hub ICT Business Partner to maintain reliable ICT systems across the academy.

The role focuses on providing comprehensive technical support, maintaining effective ICT infrastructure, and contributing to continuous service improvements within a dynamic national network.

Qualifications

• 5 x GCSEs including Maths and English grade 4-9 or equivalent.
• Relevant ICT qualifications or equivalent demonstrable ICT technical support experience
• Ability to understand a range of organisational and technical procedures and the ability to disseminate to other staff
• Ability to organise and prioritise own workload and work to deadlines especially during periods of pressure

Responsibilities

• Ensure consistent performance of all ICT systems across our academies, providing reliable support and maintenance.
• Act as the senior point of escalation within the academy for any Service Issues
• Operate the Academy ICT Helpdesk effectively, logging and resolving helpdesk calls within agreed service levels
• Monitor security aspects and promptly address anomalies, reporting concerns to the Hub ICT Business Partner

Skills

Helpdesk ownership

ICT troubleshooting

Time management

Communication

Education

5 GCSEs including Maths and English

Relevant ICT qualifications or equivalent

Tools

Helpdesk software

Job description

Job Title: Senior Hub IT Technician

Location: North Birmingham Academy (with visits to Nechells Primary)

Join us in Opening Minds, Opening Doors!

Are you ready to step into a rewarding role within one of our dynamic national teams? Whether your expertise lies in Finance, Estates, IT, Operations, or People, we believe in harnessing innovation and collaboration to drive excellence across our trust. We are excited to welcome passionate professionals who want to make a meaningful impact.

Our national teams play a vital role in supporting academies across England. You’ll join a dedicated network that helps shape the educational experience of thousands of children - because their success is at the heart of everything we do.

We are seeking an experienced and proactive Senior Hub IT Technician to join our team and play a key role in supporting the delivery of reliable, efficient and consistent ICT services across the Academy. Working closely with the Hub ICT Business Partner, you will provide comprehensive technical support to staff and students, help maintain effective ICT systems and contribute to the continuous improvement of technology services across the Academy.

Key responsibilities

• Ensure consistent performance of all ICT systems across our academies, providing reliable support and maintenance.
• Act as the senior point of escalation within the academy for any Service Issues
• Operate the Academy ICT Helpdesk effectively, logging and resolving helpdesk calls within agreed service levels
• Monitor security aspects and promptly address anomalies, reporting concerns to the Hub ICT Business Partner

Pay range

• NJC SCP 20 - 25: £33,673 - £37,563
• Full Time
• Permanent

Qualifications and Skills

• 5 x GCSEs including Maths and English grade 4-9 or equivalent
• Relevant ICT qualifications or equivalent demonstrable ICT technical support experience
• Ability to understand a range of organisational and technical procedures and the ability to disseminate to other staff
• Ability to organise and prioritise own workload and work to deadlines especially during periods of pressure

What are we about?

Join a trust that is going places!

We are proud to lead system-wide change both locally and nationally, providing sector-wide support while transforming futures. Most recently, E-ACT was named Large Trust MAT of the Year 2026 at the MAT Excellence Awards. Our achievements are further recognised through winning MAT of the Year 2023 at the MAT Excellence Awards and National School Awards, as well as the TES Trust Leadership Award 2024.

E-ACT is recognised for shaping bold educational outcomes. Most recently, two of our Birmingham academies were selected by the Department for Education as RISE Regional Hubs, in recognition of their outstanding work on inclusion and behaviour. In addition, Greenfields Academy has been designated as a RISE Reception Network Lead School. This is a testament to the impact of our people-first culture and relentless drive for excellence.

Want to be a part of something extraordinary? Find out more at www.e-act.org.uk

Benefits

Financial and Lifestyle

We offer a strong financial package including access to defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, and 31 days of annual leave for year-round employees. Staff can also benefit from the Cycle to Work scheme, promoting healthy and sustainable commuting.

Professional Growth and Development

We invest heavily in staff development through tailored INSET days and high-quality CPD opportunities. Teaching staff benefit from automatic TLR progression, a structured 9-point pay scale (M1 to UPS3), and full TLR payments for part-time colleagues fulfilling full responsibilities.

Culture and Wellbeing

Our people-first culture values every colleague. We support wellbeing through the Wisdom app and a free Employee Assistance Programme offering counselling and financial advice. Collaboration is at the heart of our Trust, encouraging shared learning and collective success.

Please look at our 'Work for Us' page and Recruitment Pack for more information.

E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.

E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.