ICT Technician — Education IT with CPD

Outwood Grange Academies Trust; Tees Valley; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

LGPS (Local Government Pension Scheme)

CPD opportunities

Flexible family policies

25 days holiday + bank holidays

On-site parking

Employee discounts

Employee Assistance Programme

Job summary

Outwood Academy Redcar, part of Outwood Grange Academies Trust, is seeking an ICT Technician to join the existing ICT support team. The role focuses on first-line ICT support, hardware and software upkeep, and assisting with software evaluations.

Responsibilities include managing helpdesk calls, maintaining ICT rooms, and contributing to ICT-related meetings and inventories. The position offers professional development through the Outwood Institute of Education.

Qualifications

• The successful candidate will have a good knowledge of general hardware and software, be highly organised and have excellent written and verbal communication skills.

Responsibilities

• Manage own workload through the allocation of calls via the helpdesk.
• Provide first line ICT support to staff and students.
• Assist with the maintenance of ICT rooms and equipment.
• Assist with general technical support for the ICT department.
• Assist in evaluating new and existing software.
• Attend ICT related meetings and contribute to discussions.
• Assist in developing recording systems for ICT usage.
• Keep ICT software/hardware inventories up to date.
• Assist in providing technical support for staff presentations.
• Adhere to health and safety legislation relevant to duties.
• Commission, maintain, test and repair electronic/computer systems and AV equipment.
• Install and configure software under the direction of the network manager.

Job description

Outwood Academy Redcar, part of Outwood Grange Academies Trust, is seeking an ICT Technician to join the existing ICT support team. The role focuses on first-line ICT support, hardware and software upkeep, and assisting with software evaluations.

Responsibilities include managing helpdesk calls, maintaining ICT rooms, and contributing to ICT-related meetings and inventories. The position offers professional development through the Outwood Institute of Education.