ICT Technician

Outwood Grange Academies Trust; Doncaster; On-site; GBP 22,000 - 30,000; Full time

Job summary

Outwood Grange Academies Trust in Doncaster is seeking an ICT Support Technician to deliver professional first-line ICT assistance to staff and students, manage workloads via the helpdesk, and help maintain ICT rooms and equipment.

You will need IT support experience, practical knowledge of Active Directory and VLANs, and strong communication, time management and confidentiality skills, with a commitment to ongoing professional development in a school environment.

Qualifications

• Candidates should possess experience working in an IT support role.
• Practical experience with Active Directory and user account management is required.
• Good understanding of current software operating systems.
• Knowledge of network protocols and VLANs, and exposure to automated OS and software deployment techniques are essential.
• Desirable experience includes anti-virus solutions, connecting mobile devices to centralized services, or working in a school environment.
• Essential skills include effective communication, respecting confidentiality/security, and demonstrating excellent time management.
• Candidates must be willing and able to enhance their qualifications.

Responsibilities

• The technician provides professional first-line ICT support to staff and students, managing allocated workloads via the helpdesk system.
• Responsibilities include the commissioning, testing, maintenance, and repair of electronic and computer systems, associated peripherals, and AV equipment, ensuring compliance with health and safety legislation.
• They also assist in installing and configuring software under direction, updating inventories, and evaluating new and existing software.

Skills

IT support experience

Effective communication

Time management

Confidentiality

Security awareness

Tools

Active Directory

VLANs

OS deployment techniques

Job description

Job Description

Are you passionate about technology and dedicated to ensuring seamless digital operations across an academy? Do you thrive on managing support issues and maintaining complex systems to facilitate high-quality teaching and learning? This role is essential in providing high quality and professional ICT support to all staff and students within the Academy.

Welcome from the Principal

We are an Ofsted Good rated, 11-18 academy, with a thriving sixth form and a campus undergoing a transformation, based in the friendly, South Yorkshire town of Doncaster. We are proud to say that our recent OFSTED inspection in 2024 cited that the school is a 'Good' school, identifying how the school is an 'inclusive school' where 'pupils of every background are provided with the opportunities they need to be successful.' We value our staff highly, and have established a truly supportive environment where staff training and well being is at the heart of all we do. We are focused on creating a culture of success, a positive climate for learning, and increased attainment, achievement and social and emotional development. We are proud to have been awarded Silver Status by the Carnegie Centre of Excellence for Mental Health Award and to have received the IQM Award, which highlights our commitment to inclusion. We have also recently achieved our Eco Schools award along with our Leading the Way award for meeting all eight Gastsby Benchmarks to support employability for our students. We believe we are on a journey towards Outstanding. Help to take us to the next level. We work hard to ensure we reduce workload on staff, allowing more time in the classroom to put our vision of students first, raising standards and transforming lives into practice. All academies within the Outwood Family have gained the IQM Inclusive Schools Award with 18 having Centre of Excellence status and one holding Flagship status. If you share our vision, join our family.

Responsibilities

The technician provides professional first-line ICT support to staff and students, managing allocated workloads via the helpdesk system. Key duties involve assisting with the maintenance of all ICT rooms and equipment, and providing general technical support for the department. Responsibilities include the commissioning, testing, maintenance, and repair of electronic and computer systems, associated peripherals, and AV equipment, ensuring compliance with health and safety legislation. They also assist in installing and configuring software under direction, updating inventories, and evaluating new and existing software.

Qualifications

Candidates should possess experience working in an IT support role. Practical experience with Active Directory and user account management is required, along with a good understanding of current software operating systems. Knowledge of network protocols and VLANs, and exposure to automated OS and software deployment techniques are essential. Desirable experience includes anti-virus solutions, connecting mobile devices to centralized services, or working in a school environment. Essential skills include effective communication, respecting confidentiality/security, and demonstrating excellent time management. Candidates must be willing and able to enhance their qualifications.