Education ICT Technician - School IT & AV Support

Bishop Wilkinson Catholic Education Trust; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational trust in Gateshead is seeking an Information Technology Technician to provide crucial ICT support across various schools. The role includes maintaining ICT equipment, assisting with updates, and ensuring high standards of technical support. The ideal candidate will have a relevant IT qualification or experience, strong problem-solving abilities, and excellent customer service skills. This is an opportunity to contribute to the enhancement of educational services through technology.

Qualifications

• Experience in providing technical support for ICT equipment.
• Ability to assist with technical delivery and maintenance of ICT systems.
• Knowledge of software compliance and licensing regulations.

Responsibilities

• Provide effective ICT technical support across the Trust.
• Assist in managing and maintaining ICT equipment.
• Ensure ICT incidents and service requests are resolved promptly.

Skills

Technical support

ICT maintenance

Problem-solving

Customer service

Education

Relevant IT qualification or experience

Tools

Office365

Active Directory

Network infrastructure tools

Job description

A leading educational trust in Gateshead is seeking an Information Technology Technician to provide crucial ICT support across various schools. The role includes maintaining ICT equipment, assisting with updates, and ensuring high standards of technical support. The ideal candidate will have a relevant IT qualification or experience, strong problem-solving abilities, and excellent customer service skills. This is an opportunity to contribute to the enhancement of educational services through technology.