ICT Technician — Drive Seamless Tech for Learning

Outwood Grange Academies Trust; Doncaster; On-site; GBP 22,000 - 30,000; Full time

Job summary

Outwood Grange Academies Trust in Doncaster is seeking an ICT Support Technician to deliver professional first-line ICT assistance to staff and students, manage workloads via the helpdesk, and help maintain ICT rooms and equipment.

You will need IT support experience, practical knowledge of Active Directory and VLANs, and strong communication, time management and confidentiality skills, with a commitment to ongoing professional development in a school environment.

Qualifications

• Candidates should possess experience working in an IT support role.
• Practical experience with Active Directory and user account management is required.
• Good understanding of current software operating systems.
• Knowledge of network protocols and VLANs, and exposure to automated OS and software deployment techniques are essential.
• Desirable experience includes anti-virus solutions, connecting mobile devices to centralized services, or working in a school environment.
• Essential skills include effective communication, respecting confidentiality/security, and demonstrating excellent time management.
• Candidates must be willing and able to enhance their qualifications.

Responsibilities

• The technician provides professional first-line ICT support to staff and students, managing allocated workloads via the helpdesk system.
• Responsibilities include the commissioning, testing, maintenance, and repair of electronic and computer systems, associated peripherals, and AV equipment, ensuring compliance with health and safety legislation.
• They also assist in installing and configuring software under direction, updating inventories, and evaluating new and existing software.

Skills

IT support experience

Effective communication

Time management

Confidentiality

Security awareness

Tools

Active Directory

VLANs

OS deployment techniques

Job description

Outwood Grange Academies Trust in Doncaster is seeking an ICT Support Technician to deliver professional first-line ICT assistance to staff and students, manage workloads via the helpdesk, and help maintain ICT rooms and equipment.

You will need IT support experience, practical knowledge of Active Directory and VLANs, and strong communication, time management and confidentiality skills, with a commitment to ongoing professional development in a school environment.