ICT Technician

Outwood; Redcar; On-site; GBP 27,000 - 28,000; Full time

Job summary

Outwood Academy Redcar is seeking an ICT Technician to join the ICT support team. The role involves handling helpdesk calls, providing first-line support to staff and students, and helping maintain ICT rooms and equipment.

The successful candidate should have good hardware and software knowledge, be highly organized, and possess excellent written and verbal communication skills. Experience in ICT support is advantageous.

Qualifications

• Good knowledge of general hardware and software.
• Excellent written and verbal communication skills.
• Able to work on own initiative and as part of a team.
• Experience in an ICT support role or similar is advantageous.

Responsibilities

• Manage own workload through the allocation of calls via the helpdesk.
• Provide first-line ICT support to staff and students.
• Assist with the maintenance of ICT rooms and equipment.
• Assist with general technical support for the ICT department.
• Assist with the evaluation of new and existing software.
• Attend ICT-related meetings and contribute effectively.

Skills

Hardware knowledge

Software knowledge

Communication skills

Teamwork

Initiative

Job description

Role: ICT Technician

Academy: Outwood Academy Redcar

Start Date: As soon as possible

Job Type: Full time, Whole Time, Permanent

Salary (Actual Salary): £27,254 - £28,142 (Grade 5, SCP 9 - 11)

About the Academy:

Outwood Academy Redcar welcomes students aged 11-16, located in the coastal town of Redcar near Middlesbrough in the North-East region.

Our academy is known for its warm and supportive environment, with a focus on inclusion and providing opportunities and experiences beyond the classroom for our students.

There is a real sense of togetherness within the team of staff, who work closely to consistently manage our high standards, creating a calm environment conducive for learning and achievement.

About the Role:

We invite applications from enthusiastic and flexible ICT support specialists to join our existing ICT support team. The successful candidate will have a good knowledge of general hardware and software as well as being highly organised and having excellent communication skills, both written and verbal. The ability to work on their own initiative as well as part of a team is essential and experience of working in an ICT support role or similar would be an advantage.

Main duties and responsibilities:

• Manage own workload through the allocation of calls via the helpdesk;
• Providing first line ICT support to staff and students;
• Assist with the maintenance of all ICT rooms and equipment;
• Assist with general technical support for the ICT department;
• Assist with the evaluation of new and existing software;
• Attend and contribute to ICT related meetings;
• Assist in the development of recording systems for ICT usage throughout the department;
• Assist in keeping the ICT software/hardware inventories up to date;
• Assist in providing technical support for staff presentations;
• Be aware of and adhere to all relevant health and safety legislation associated with duties undertaken;
• Commission, maintain, test and repair electronic/computer systems, associated peripherals and AV equipment ensuring this equipment complies with health & safety legislation;
• Install and configure software under the direction of the network manager.

As part of a growing multi-academy trust, the successful candidate will be well supported and have access to a range of high-quality professional development through the Outwood Institute of Education.

If you have any questions or would like to discuss the role please contact Jonathan Horner at [e-mail].