ICT Technician

The Smart List; Portsmouth; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading co-educational school in Portsmouth is seeking an ICT Technician to provide efficient first line support for its computer systems. Candidates should possess excellent communication skills and a customer-oriented attitude, along with knowledge of various operating systems and AV hardware. This role involves troubleshooting, training users, and maintaining IT equipment. The position offers full-time hours and a generous salary structure, fitting for those living within commuting distance to Portsmouth.

Qualifications

• Excellent communication skills and a friendly attitude required.
• Willing to complete DBS check at employment stage.
• Live within a commutable distance to Portsmouth.
• Good knowledge of AV equipment and hardware.
• Willing to undergo DBS check at employment stage.
• Live within a commutable distance to Portsmouth.

Responsibilities

• Provide first line support to all users of the school computer systems.
• Ensure timely answering of call assistance.
• Maintain communication with customers during support calls.
• Install new IT equipment as instructed.
• Provide training to users when necessary.
• Ensure IT Suites are tidy and operational.
• Assist staff and pupils using iPads and Google G Suite accounts.
• Provide AV equipment support when necessary.
• Assist staff and pupils with iPads and Google G Suite.
• Provide AV equipment support as required.

Skills

Excellent communication skills

Friendly attitude

Customer service ethos

Knowledge of Apple Operating Systems

Knowledge of Google G Suite

Knowledge of Microsoft Office

Knowledge of Windows Operating Systems

Good working knowledge of AV and computer hardware

Tools

iPads

AV equipment

Google G Suite

Chrome OS

Windows OS

Microsoft Office

Job description

Overview

REFERENCE: TSLZH0303

LOCATION: Portsmouth

JOB TITLE: ICT Technician

SALARY: Generous salary structure and leave allowance

WORKING HOURS: Full time 37.5 hours per week – 8:30am – 4:30pm Monday – Friday

THE COMPANY: We are currently working with a leading co-educational school located in the historic heart of Portsmouth.

THE ROLE: The role of the ICT Technician is to provide efficient, friendly and reliable first line support to all users of the school computer systems.

Responsibilities

• Ensuring that all calls for assistance are answered on a timely basis either by phone, email or attendance on site
• Ensuring that requests not solved are escalated to a Senior Technician and/or to the Head of ICT Services if necessary in a timely manner
• Maintaining communication with customers during the life of a support call
• Ensuring that the status of the call is updated on the Helpdesk System so that other members of the Department can see the exact status of the call
• Ensuring all calls are closed back to the Helpdesk Operator once the problem has been fixed
• Installing new IT equipment throughout the school premises as instructed by the Head of ICT Services
• Providing training to users in the use of software and hardware as necessary
• Ensuring that the IT Suites are kept tidy and fully operational at all times
• Providing assistance to staff and pupils using iPads and Google G Suite accounts
• Provide AV equipment support when necessary

The Candidate / Qualifications

• The successful applicant will need to have excellent communication skills as well as an excellent telephone manner. You will have a friendly and 'can do' attitude to life with a commitment to a strong customer service ethos.
• Knowledge of Apple Operating Systems , Google G Suite and Chrome OS
• Knowledge of Microsoft Office and Windows Operating Systems
• Good working knowledge of AV and computer hardware
• Willing to complete DBS check at employment stage
• Live within a commutable distance to Portsmouth

Does this sound like you? If yes then please hit the apply now button.

You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.