ICT Technician

Allscreens Nationwide Ltd; Cambridge; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

CARE Pension Scheme

Cycle to Work

Job summary

Anglian Learning seeks an ICT Technician to provide high-quality first-line support for staff and students across multiple schools. You will diagnose and resolve technical issues while maintaining end-user devices and digital services, including laptops, desktops, tablets, and classroom technology.

You will contribute to deployments and trainings, ensuring security and compliance across sites. The role emphasizes problem-solving, teamwork, ongoing professional development, and flexibility to

Qualifications

• GCSE level or equivalent with a good general education.
• Experience in a technical support role.
• Proficiency in Windows 10/11.
• Working knowledge of Microsoft Office.
• Experience with Microsoft 365.
• Knowledge of ICT hardware and software.
• Working knowledge of networking.
• Understanding of diagnostic processes and methodical record keeping.
• Ability to train and support colleagues.
• Commitment to safeguarding and promoting welfare of learners.

Responsibilities

• Provide first-line ICT support to staff and students across multiple sites.
• Diagnose and resolve technical issues while maintaining devices and services.
• Support laptops, desktops, tablets, classroom tech and AV equipment.
• Contribute to infrastructure projects, software deployments and user training.
• Maintain high standards of security, compliance and professional practice.

Skills

GCSE level or equivalent

Technical support experience

Communication skills

Problem solving

Team collaboration

Learning agility

Time management

Discretion and integrity

Education

GCSE level or equivalent

Tools

Windows 10/11

Microsoft Office

Microsoft 365

ICT hardware & software

Networking basics

Job description

What skills and experience we're looking for

• Educated to GCSE level (or equivalent qualifications / experience) with a good standard of general education.
• Previous experience of working in a technical support role.
• Proficiency in the use of Microsoft Windows 10/11.
• Working knowledge of common user applications, including Microsoft Office.
• Experience of working with Microsoft 365.
• Knowledge of ICT hardware and software.
• A working knowledge of networking.
• An understanding of the diagnostic process.
• Organisational skills in relation to systems, users and equipment An eye for detail and aptitude for methodical record keeping.
• Ability to work independently and collaboratively with colleagues.
• Good communication skills, including the ability to patiently support and advise non-expert colleagues.
• Ability and willingness to learn new skills.
• Flexibility in relation to tasks carried out within broad remit.
• Ability to reliably maintain confidentiality.
• An interest in education.
• Commitment to the ongoing development of ICT provision in schools.
• To be able to lead and take responsibility for projects.
• Willingness to work within established frameworks.
• Ability to train, teach and demonstrate skills to colleagues.
• Highest levels of integrity and probity and a commitment to highest levels of effort, endeavour and focus on standards.
• Openness combined with commitment to good governance.
• A commitment to safeguarding and promoting the welfare of children and young people.
• Be able to travel regularly between Anglian Learning sites.
• Flexibility and a willingness to work outside normal working hours when required to meet the requirements of the Trust.
• Ability to prioritise and manage time effectively using initiative and problem-solving skills as required.
• Energy and enthusiasm for the role and delivering a service that strives for excellence.
• Commitment to personal and professional development.
• Be a team player with the ability to work as a team as well an independently.
• The ability to establish effective working relationships at all levels within an organisation and external to an organisation.
• Resilient and able to meet deadlines.
• Ability to prioritise multiple tasks and keep abreast of changing schedules and developments.
• Enthusiastic, highly motivated with an enquiring mind and passion for excellenc.

What the school offers its staff

Joining Anglian Learning comes with a range of benefits, fostering both personal and professional growth. Our coaching and mentoring programmes are designed to offer tailored support that enhances your skills and career development.

Other benefits and support available to all Trust employees include:

• Career Average Revalued Earnings Pension Scheme (CARE)
• Cycle to Work Salary Sacrifice Scheme
• Free membership to all Anglian Learning Sports Centres
• 20% discount on Anglian Learning Adult Education Courses
• Employee Assistance Programme offering a range of services to staff and their families
• Access to a wide range of discounts on high street and online shopping via 'Teacher Discounts' and the 'Blue Light' card

Further details about the role

The successful candidate will assist in the management and support of the ICT systems across the Trust and take an active role in alignment projects, as part of new school onboarding, or with existing schools.

As an ICT Technician, you will provide high-quality first-line support to staff and students, helping to diagnose and resolve technical issues while maintaining a wide range of end user devices and digital services.

You will work with laptops, desktops, tablets, classroom technology, audio-visual equipment and helpdesk systems, ensuring users receive excellent customer service and reliable technical support.

The role offers the opportunity to develop and apply a broad range of technical skills, contributing to infrastructure projects, software deployments, system maintenance and user training across multiple school sites. Working closely with colleagues throughout the Trust, you will help support modern educational technology environments while maintaining high standards of security, compliance and professional practice.

This is an ideal opportunity for a proactive IT professional who enjoys problem-solving, working with people and making a positive impact through technology.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.