ICT Technician

Allscreens Nationwide Ltd; Bingley; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Cycle to Work Scheme

CPD programme

Opportunities for training & degree NP

Job summary

Allscreens Nationwide Ltd is seeking an IT Support professional to provide comprehensive technical assistance to staff, students, parents and visitors. You will help maintain school hardware, support desktop and network infrastructure, and ensure documentation is kept up to date.

You will train individuals and groups on IT resources, coordinate hardware/software upgrades, and work with suppliers to resolve issues. Compliance with GDPR and safeguarding is required, including DBS checks as needed.

Qualifications

• Experience delivering IT support in education or public sector settings.
• Strong troubleshooting and diagnostic skills.

Responsibilities

• Provide comprehensive technical support to staff, students, parents and visitors for software and school-owned hardware.
• Support the IT team with desktop hardware, infrastructure, and network rollout.
• Document changes to hardware/software and update relevant records.
• Record diagnostics and use knowledge bases/logs to aid resolution.
• Coordinate with suppliers and external contractors and track support calls.
• Identify required software/hardware and best practices to meet school needs.
• Conduct individual and group training on IT resources.
• Ensure service packs and upgrades are applied to devices.
• Report outstanding issues to the Technical Team Leader.
• Adhere to GDPR and safeguarding policies and report e-safety concerns.

Skills

Technical support

Customer service

Training

Job description

What skills and experience we're looking for

Key Duties and Responsibilities

• Provide comprehensive technical support, help, and advice to staff, students, parents, and visitors, encompassing both software assistance and the maintenance of school-owned hardware. Maintain and monitor the appropriate use of any software or hardware.
• Support the wider IT Support team with the development and deployment of desktop hardware, desktop infrastructure, network infrastructure and ancillary equipment.
• Support the wider IT Support team with the delivery of changes to hardware and software, ensuring documentation is updated.
• Respond to support requests in line with procedures, recording detailed diagnostic information and using appropriate knowledge bases/logs to assist with diagnosis and resolution.
• Negotiate with suppliers and external contractors and track external support calls.
• Identify software, hardware and working practices required to fulfil functional specifications as defined by school staff.
• Conduct individual and group training on the use of IT resources.
• Work with the team to make sure service packs and software upgrades are applied to the relevant devices.
• Update the Technical Team Leader with any outstanding issues as required.
• Adhere to school policies regarding Data Protection (GDPR) and Safeguarding, ensuring the security of information and reporting any e-safety concerns.

What the school offers its staff

The school offers all its staff a range of benefits including:

• Appraisal – The opportunities to achieve enhanced increments for outstanding achievement and progress in lessons.
• CPD – An extensive programme including the opportunity to apply for a Master's Degree in Education and NPQML/NPQSL. The school also closes early on alternate Wednesdays in order for staff to participate in training, much of which is faculty based.
• Cycle to Work Scheme – lease a bike and safety equipment as a tax free benefit through our salary sacrifice scheme.
• An opportunity to make a difference to our teachers and pupils as we move towards a new and exciting strategic vision for ICT.
• Proactive and consistent support for your continued professional development.
• A tight-knit and diverse staff community.

Commitment to safeguarding

Our school is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

You will be required to undertake an enhanced DBS check.