ICT Systems Manager - Flexible Public Sector Tech Lead

Leicestershire Fire and Rescue; Wanlip; Hybrid; GBP 41,000 - 46,000; Full time

Benefits offered by this job

On-site gym facilities

Free onsite parking

Public sector pension (LGPS)

Flexible working

Employee Assistance Programme

Job summary

Leicestershire Fire and Rescue Service is seeking an ICT professional to manage a portfolio of systems, ensuring security, effectiveness and alignment with user needs. You will work with suppliers to ensure contracts are well managed and systems meet required service levels.

The role involves collaborating with end users, keeping documentation up to date, training staff, and contributing to major ICT projects within the service. Hybrid working may be considered.

Qualifications

• Demonstrate strong transferable skills and a willingness to learn, with the ability to develop into the role.
• Experience supporting, administering, developing or managing ICT systems and services would be beneficial.
• Exposure to system administration, procurement and contract management, user training, change management, system configuration, incident management and problem management would be beneficial.
• Assessment will be aligned to the NFCC Leadership Framework; interview will include behavioural, role-specific and Equality, Diversity and Inclusion questions.

Responsibilities

• Own a portfolio of related ICT systems to keep them secure, effective and aligned to user requirements.
• Ensure systems are correctly procured and supplier contracts are well managed.
• Collaborate with users and suppliers to ensure systems are resilient and meet service levels, delivering value for money.
• Work with the wider ICT team to resolve issues and deliver change.
• Ensure user guides and procedures are up to date.
• Ensure staff are trained in operation of our systems.
• Contribute to key system delivery projects within the Service.

Skills

Transferable skills

ICT systems experience

Tools

Excel

Network

Incident Management

Support

Job description

Leicestershire Fire and Rescue Service is seeking an ICT professional to manage a portfolio of systems, ensuring security, effectiveness and alignment with user needs. You will work with suppliers to ensure contracts are well managed and systems meet required service levels.

The role involves collaborating with end users, keeping documentation up to date, training staff, and contributing to major ICT projects within the service. Hybrid working may be considered.