ICT System Manager

Leicestershire Fire and Rescue; Leicester; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Flexible working

Leave entitlement + holidays

Professional development

On-site gym facilities

Free onsite parking

Blue Light discount card

Occupational health support

Employee Assistance Programme

LGPS pension

Job summary

Leicestershire Fire and Rescue Service is seeking an ICT professional to join our forward‑looking ICT Team. You will take ownership of a portfolio of related systems, ensuring they are secure, effective, and aligned to user requirements, procurement and contract management, and service levels.

Working with our Service Colleagues and suppliers, you will help resolve issues, deliver change, and ensure staff are trained in system operation.

Qualifications

• Experience supporting, administering, developing or managing ICT systems and services would be beneficial.
• Experience with procurement and contract management is advantageous.
• Familiarity with incident and problem management and system configuration is desirable.

Responsibilities

• Own a portfolio of related ICT Systems and ensure they remain secure, effective and aligned to requirements and SLAs.
• Ensure systems are correctly procured and supplier contracts are well managed.
• Work with users and suppliers to resolve issues and deliver change.
• Create and maintain user guides and procedures; train staff on system operation.
• Contribute to key system delivery projects within the Service.

Skills

ICT systems experience

Procurement & contracts

System administration

Change management

User training

Issue resolution

Job description

An exciting opportunity to join a forward‑looking ICT Team and help shape the systems that support a modern Blue Light Service.

Working alongside our experienced System Management Team you will help ensure that Leicestershire Fire and Rescue Service (LFRS) have the right systems in place to deliver quality services that enable our Service to deliver for our communities.

You will take ownership of a portfolio of related ICT Systems, helping to ensure they remain secure, effective and aligned to organisational and user requirements. You will be responsible for making sure our systems are correctly procured, and Supplier Contracts are well managed. Working with our users and suppliers you will ensure they are resilient, meet our required Service Levels and delivery value for money.

As part of the wider ICT team, you will be working with Service Colleagues to resolve issues and deliver change. You will ensure user guides and procedures are correct and up to date, and that staff are suitably trained in the operation of our Systems. You will also have the opportunity to contribute to key System delivery projects within the Service

Above all, we are looking for candidates who can demonstrate the capability, motivation and potential to excel in this broad and challenging role. This may be an excellent opportunity for someone looking to take the next step in their ICT career.

We are keen to hear from candidates who can demonstrate strong transferable skills, a willingness to learn and the ability to develop into the role. Experience supporting, administering, developing or managing ICT systems and services would be beneficial, as would exposure to areas such as system administration, procurement and contract management, user training, change management, system configuration, incident management and problem management.

If you are passionate about helping people get the most from technology, enjoy solving problems and are motivated by the opportunity to make a real difference in a public service organisation, we would like to hear from you.

Benefits you will receive:

• Competitive salary
• Flexible working
• Generous leave entitlement plus public holidays
• Full support for ongoing professional development
• On-site gym facilities
• Free onsite parking
• Access to an emergency services "Blue Light" discount card
• Use of our in-house occupational health unit, which includes fitness support
• Access to the Service's 24/7 Employee Assistance Programme
• Public sector pension (subject to pension scheme rules). You will automatically be enrolled into the Local Government Pension Scheme (LGPS), which is a tax-approved, defined-benefit occupational pension scheme. Your contributions are based on your earnings, and you can choose from different income options when you retire.

Leicestershire Fire and Rescue Service is committed to promoting equality, diversity and inclusion in the workplace. Furthermore, we want to create a work environment where everyone feels safe, can be themselves and can perform their roles to the best of their abilities. We have signed up with a number of nationally recognised organisations that promote equality, diversity and inclusion and we are working with them to help us achieve our objectives.

Equality and diversity partners:

• Employers Network for Equality and Inclusion
• Department of Works and Pension's Disability Confident scheme
• Asian Fire Service Association (AFSA)
• Safer Recruitment

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Safer recruitment practices, including identity, reference, and appropriate criminal record checks, will be applied throughout the recruitment process.

Pension Considerations

Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Annual Allowance or Lifetime Allowance implications.

A breach in the Annual Allowance threshold could result in a Tax charge. A breach in the Lifetime Allowance threshold will result in a Tax charge. Further information on Annual Allowance and Lifetime Allowance can be obtained from our Pensions team.

Sponsorship

Please take note that Leicestershire Fire and Rescue Service does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Hybrid working may be considered for this role.

Closing date

23:59 23 September 2026

Interview and test date

w/c 5 October 2026

If you are invited to interview, you will be assessed against the NFCC Leadership Framework. The highest level relevant to the role is detailed in the person specification, and you may be required to demonstrate competence at any level up to and including that. The interview will include both behavioural and role-specific questions to assess your suitability for the position. You will also be asked a question exploring your understanding of, and commitment to, Equality, Diversity, and Inclusi