ICT Support Technician Apprentice

BEECHFIELD BRANDS LTD; Bury St Edmunds; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

None

Job summary

Beechfield Brands Limited is seeking an IT Apprentice to support the IT Administrator in providing reliable services to around 50 users on site and remotely. You will handle daily IT requests, support Windows and Mac systems, and assist with ERP software and AV setup.

The role includes a formal Information Communications Technician Level 3 apprenticeship, with potential for permanent full-time progression based on performance and business needs.

Qualifications

• Excellent communication and customer service.
• Good IT skills and problem solving abilities.
• Organised and able to manage multiple tasks and priorities.

Responsibilities

• Deal with day-to-day IT support requests from users via phone, email, and Teams with excellent service.
• Support Windows & Mac hardware/software including iOS devices.
• Support ERP software usage and maintenance.
• Assist in meeting room and desk setup / AV, ethernet cabling.
• Carry out administration duties such as updating asset systems and tidying storage areas.

Skills

Communication skills

IT skills

Organisation skills

Problem solving skills

Team working

Initiative

Education

Information communications technician (level 3) apprenticeship

Job description

Introduction

As a member of the IT team you will support the IT Administrator to provide an efficient and reliable service to approximately
50 users both onsite and working remotely. You will be an integral member of the team, and a key player in the day-today activities to ensure we deliver great products to our customers.

About the Employer

Beechfield Brands Limited is the home of four leading textile brands: Beechfield® Original Headwear, BagBase®, Quadra® and Westford Mill®, each with their own identity and philosophy. Founded in 1995, we have established ourselves as the go-to brand for quality, innovative products in the rebrandable accessories market.

What You'll Do

• Deal with day-to-day IT support requests from users via phone, email, and Microsoft Teams whilst providing excellent customer service
• Support both Windows & Mac hardware/software including iOS mobile devices
• Supporting our Enterprise resource planning (ERP) software
• Meeting room and desk setup / support - AV, ethernet cabling
• Various administration duties including - updating asset systems, organising, and tidying computer & accessories storage areas

Training Outcome

Your earnings can increase over time with an apprenticeship.

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

Skills Required

• Communication skills
• IT skills
• Organisation skills
• Problem solving skills
• Team working
• Initiative

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9.00am - 5.00pm.

Expected Duration: 1 Year 4 Months

Training Provider: NOWSKILLS LIMITED