ICT Apprentice

KAINUU LTD; Cheadle; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

Structured apprenticeship

Potential full-time role

Job summary

KAINUU LTD is seeking an ICT Apprentice to start a hands-on career in IT in Stockport. This Level 3 Information Communications Technician apprenticeship offers real-world experience while training with NOWSKILLS LIMITED as the provider.

You will gain skills across support, hardware, software, and network basics. Working Monday to Friday in a full-time apprenticeship, you will learn first-line IT support, system setup, cybersecurity basics, and documentation practices.

Qualifications

• Demonstrates effective communication with colleagues and users.
• Shows IT knowledge and willingness to learn across hardware/software.
• Able to provide customer-friendly support and problem solving.

Responsibilities

• Provide first-line technical support to colleagues across the business.
• Diagnose and resolve hardware, software and network issues.
• Set up and configure laptops, desktops, mobile devices and peripherals.
• Support Microsoft 365 applications, user accounts and access permissions.
• Install and maintain Windows operating systems and business software.
• Assist with network infrastructure, connectivity and troubleshooting.
• Help maintain IT equipment, asset registers and documentation.
• Support cybersecurity best practices, including device security, system upgrades and technology deployments.

Skills

Communication skills

IT skills

Customer care skills

Problem solving skills

Team working

Initiative

Education

Information Communications Technician Level 3

Job description

Introduction

Are you passionate about technology and ready to begin your career in IT? We're looking for an enthusiastic ICT Apprentice to join our growing team in Stockport. This is an excellent opportunity to gain hands-on experience in a fast-paced business while working towards a Level 3 ICT Apprenticeship.

About the Employer

Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.

What You'll Do

• Provide first-line technical support to colleagues across the business
• Diagnose and resolve hardware, software and network issues
• Set up and configure laptops, desktops, mobile devices and peripherals
• Support Microsoft 365 applications, user accounts and access permissions
• Install and maintain Windows operating systems and business software
• Assist with network infrastructure, connectivity and troubleshooting
• Help maintain IT equipment, asset registers and documentation
• Support cybersecurity best practices, including device security, system upgrades and technology deployments

Training Outcome

• Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab)
• Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs

Skills Required

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday- Friday. Full time position. Times to be confirmed.

Expected Duration: 1 Year 4 Months

Training Provider: NOWSKILLS LIMITED