IT Desktop Support Apprentice

Womble Bond Dickinson (UK) LLP; Bristol; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Disability Confident scheme

Job summary

Womble Bond Dickinson (UK) LLP in Bristol is offering an IT Support Apprentice role within our IT Services team. You will gain hands-on experience delivering deskside support and troubleshooting endpoint devices while working toward a Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship.

You will support colleagues with Microsoft 365, mobile devices, printing, scanning, video conferencing, and AV technology, and contribute to knowledge management to improve service delivery as you

Qualifications

• Aspire to complete Level 3 IT apprenticeship while learning on-the-job.
• Willing to train in Microsoft 365 and AV tech.
• Strong communication and team-working abilities.
• Attention to detail and organisational skills.
• Eager to develop technical problem solving capabilities.
• Enthusiastic about providing deskside IT support.
• Comfortable with a professional services environment.
• Committed to completing the apprenticeship course with QA LIMITED.

Responsibilities

• Join the IT Services function, supporting the IT Support team in delivering high-quality technical support across the firm.
• Gain hands-on experience providing deskside support and troubleshooting endpoint devices.
• Support colleagues with Microsoft 365, mobile devices, printing, scanning, video conferencing, and AV technology.
• Assist with resolving user access issues, incidents, and technical queries.
• Contribute to knowledge management and documentation to improve service delivery.
• Work closely with the Service Desk, Desktop Support Analysts, Infrastructure teams, and IT Training teams.
• Help ensure issues are resolved efficiently and colleagues receive a consistent support experience.
• Develop technical skills through a combination of structured learning and supervised, hands-on experience.
• Build experience within a live professional services IT environment while working towards an industry-recognised qualification.
• Support IT projects requiring Level 2 involvement, including: Hardware refresh programmes, Office moves and changes, Application deployments, Device configuration and setup, System and device migrations.
• Training Outcome: Once completed you will be offered a full time role as a Level 2 Desktop Support Analyst

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Problem solving skills

Presentation skills

Logical

Team working

Education

Information communications technician Level 3

Job description

Introduction

We currently have an exciting opportunity for an IT Support Apprentice to join our IT Support team based in our Bristol office.

This IT apprenticeship offers you the opportunity to gain a formal IT qualification (Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship) as well as receiving paid on-the-job training.

About the Employer

We've worked hard and continue to work hard, to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits! We like and make time for each other enabling us to establish professional relationships that often become lasting friendships.

What You'll Do

• Join the IT Services function, supporting the IT Support team in delivering high-quality technical support across the firm
• Gain hands-on experience providing deskside support and troubleshooting endpoint devices
• Support colleagues with Microsoft 365, mobile devices, printing, scanning, video conferencing, and AV technology
• Assist with resolving user access issues, incidents, and technical queries
• Contribute to knowledge management and documentation to improve service delivery
• Work closely with the Service Desk, Desktop Support Analysts, Infrastructure teams, and IT Training teams
• Help ensure issues are resolved efficiently and colleagues receive a consistent support experience
• Develop technical skills through a combination of structured learning and supervised, hands-on experience
• Build experience within a live professional services IT environment while working towards an industry-recognised qualification

Support IT projects requiring Level 2 involvement, including:

• Hardware refresh programmes
• Office moves and changes
• Application deployments
• Device configuration and setup
• System and device migrations

Training Outcome

• Once completed you will be offered a full time role as a Level 2 Desktop Support Analyst

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Presentation skills
• Logical
• Team working

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Full time- Office Based- Monday to Friday 9am to 5pm

Expected Duration: 1 Year 6 Months

Training Provider: QA LIMITED

This employer is part of the Disability Confident scheme, committed to employing disabled people.